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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Maxwell Maxwell was very great and very prompt.. Always returning emails & my calls in a timely matter. The only thing that I was not happy was with the closing cost, it kept changing but Max was very helpful , understanding, & had lots of patience. But when I was signing final paperwork, I never received final breakdown on everything. So when notary was there to sign final paperwork, I couldn't ask questions and signed them blindly, I wasn't very happy with that.
The refi went smooth. Was pleased that everything that was told to me was factual. Took a little longer then expected but no fault with my loan officers. They touched base every week and keep me updated. JOB WELL DONE, THANKS
I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication.
Overall, I had a great experience. Everardo assisted me in getting my rates set in place and Molly assisted and updated me throughout the loan process. I was updated weekly on the progress by Molly and she was very easy to get in touch with by phone if I had questions. The loan process took slightly longer than I had anticipated due to the high volume of loans at the moment, but Molly consistently was on the ball, communicative, and I never felt forgotten or neglected.
The refinance went very smoothly. I was updated weekly on the progress of the loan. I was impressed by the helpfulness of everyone involved with the loan.
The whole process from start to finish was flawless, not a single glitch. Staff was very professional and prompt to any queries.
Happy with everything. Would refer to friends.
Cheree Payton did a great job. The "team" and underwriter asked for the same documents repeatedly. That was not enjoyable!
It was a very smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.