PENNYMAC

SANJAY R. 

on Birdeye

6 years ago

Took longer than I was told. Was asked to provide documents several times due to the long processing time. 

JOHN M. 

on Birdeye

6 years ago

The loan officer, Michael Ammari, was very good. He helped get me into the refi, and even went the extra mile to waive the inspection. He was awesome. Molly was good, I had time zone issues with her (we would miss eachother when calling back and forth). But, when the call went through to the rest of the loan processing team, they were most always able to help me. Overall, the process was pretty smooth and it resulted in closed loan nominally on time, so I think that's Great! 

Matthew B. 

on Birdeye

6 years ago

Anything could of made this better... I was told things would happen that never did... Not to mention it took over 90 days to get a loan you guys already had done.. Whole thing was ridiculous and very unprofessional 

Jodie T. 

on Birdeye

6 years ago

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FRANCISCO V. 

on Birdeye

6 years ago

This was the best experience I've had re-financing my home! My refinancing was seamless and closed on time; the entire process less than 30 days! Also, everyone at Penny Mac was so knowledgeable and responsive - they really focused on customer service. I highly recommend Penny Mac! 

Melissa M. 

on Birdeye

6 years ago

Max was very pleasant to deal with and answered my questions in a timely manner. 

Jeanne C. 

on Birdeye

6 years ago

Communication was great every step of the way. 

CHARLES G. 

on Birdeye

6 years ago

I was encouraged to communicate anytime for any reason. My questions and concerns were answered immediately by Senior Loan Officer Richard Kennimer II. 

DONALD B. 

on Birdeye

6 years ago

The bank associates that I worked with were very knowledgable, friendly and helpful throughout the entire re-finance process. They made things easy and expediate!