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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
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Desiree R.'s profile image
Desiree R. 
on Birdeye

4 years ago

My refinance experience was fast and easy. Thank you! 

DONALD S.'s profile image
DONALD S. 
on Birdeye

4 years ago

Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest. 

MIGUEL S.'s profile image
MIGUEL S. 
on Birdeye

4 years ago

Very Helpful, Great service, Thank you. 

VICTOR V.'s profile image
VICTOR V. 
on Birdeye

4 years ago

Ok. 

DARRYL HERNANDEZ S.'s profile image
DARRYL HERNANDEZ S. 
on Birdeye

4 years ago

MAXWELL MITCHELL IS EXTREMELY PROFESSIONAL AND PATIENT. HE ANSWERED EVERY QUESTION. MR. MAXWELL RESPONDED TO ALL LEFT MESSAGES IN A TIMELY MANNER. MR. MAXWELL IS AN ASSET TO PENNY MAX LOAN SERVICES. RESPECTFULLY SUBMITTED DARRYL HERNANDEZ 

ERIN B.'s profile image
ERIN B. 
on Birdeye

4 years ago

I was pleasantly surprised at the proactive communication with me throughout the entire process. I received a phone call each time my point person changed and emails updates. I always felt informed, and everyone was professional. I did a lot of research before calling as I don't like doing financial transactions without face-to-face interactions. But the PennyMac staff were honest, patient, and listened to me, making me feel comfortable and that they were trustworthy. 

TAMMY T.'s profile image
TAMMY T. 
on Birdeye

4 years ago

My point contact, Erica was very clear with me on the process and what would happen next. Very happy with PennyMac. 

Phillip D.'s profile image
Phillip D. 
on Birdeye

4 years ago

PennyMac team was great from start to finish. 

SANTIAGO M.'s profile image
SANTIAGO M. 
on Birdeye

4 years ago

Very clear explanation of the process. All transactions were performed timely. High level of expertise and knowledge. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.