PENNYMAC

Desiree R. 

on Birdeye

5 years ago

My refinance experience was fast and easy. Thank you! 

DONALD S. 

on Birdeye

5 years ago

Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest. 

MIGUEL S. 

on Birdeye

5 years ago

Very Helpful, Great service, Thank you. 

VICTOR V. 

on Birdeye

5 years ago

Ok. 

DARRYL HERNANDEZ S. 

on Birdeye

5 years ago

MAXWELL MITCHELL IS EXTREMELY PROFESSIONAL AND PATIENT. HE ANSWERED EVERY QUESTION. MR. MAXWELL RESPONDED TO ALL LEFT MESSAGES IN A TIMELY MANNER. MR. MAXWELL IS AN ASSET TO PENNY MAX LOAN SERVICES. RESPECTFULLY SUBMITTED DARRYL HERNANDEZ 

ERIN B. 

on Birdeye

5 years ago

I was pleasantly surprised at the proactive communication with me throughout the entire process. I received a phone call each time my point person changed and emails updates. I always felt informed, and everyone was professional. I did a lot of research before calling as I don't like doing financial transactions without face-to-face interactions. But the PennyMac staff were honest, patient, and listened to me, making me feel comfortable and that they were trustworthy. 

TAMMY T. 

on Birdeye

5 years ago

My point contact, Erica was very clear with me on the process and what would happen next. Very happy with PennyMac. 

Phillip D. 

on Birdeye

5 years ago

PennyMac team was great from start to finish. 

SANTIAGO M. 

on Birdeye

5 years ago

Very clear explanation of the process. All transactions were performed timely. High level of expertise and knowledge.