PENNYMAC

Desiree R. 

on Birdeye

6 years ago

My refinance experience was fast and easy. Thank you! 

DONALD S. 

on Birdeye

6 years ago

Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest. 

CHRISTOPHER I. 

on Birdeye

6 years ago

Tony was great throughout the process. The initial expectations provided by the Loan Officer suggested the loan could close by early June, but this ended up being unrealistic. Tony did his best to keep us apprised of the progress and was prompt in responding to any of our questions or concerns. 

Cary R. 

on Birdeye

6 years ago

Flawless from beginning to end. Best experience I’ve had getting a mortgage. Thank you!! 

GHAITH K. 

on Birdeye

6 years ago

Thank you. 

NATHAN T. 

on Birdeye

6 years ago

Survey covered everything. No complaints. 

TAMMY T. 

on Birdeye

6 years ago

My point contact, Erica was very clear with me on the process and what would happen next. Very happy with PennyMac. 

Donna F. 

on Birdeye

6 years ago

Really enjoyed working with Erica Sanchez. She was very personable and timely with her responses. 

AMRITA W. 

on Birdeye

6 years ago

My experience with PennyMac refinance services has been pleasant once I go the Loan Office on the Line - the phone lines were busy- due to the rate drop. The loan officer went over the numbers and I made the decision on the call itself to go ahead. As promised the My MAC team contacted me - Eric and touched based regularly to keep me posted on every step of the process. He answered all my questions. Thank you :)