PENNYMAC

JACOB M. 

on Birdeye

5 years ago

Amazing service From Josh to Icenia and all involved thank you and I would highly recommend the mac team thank you all and God Bless everyone of you🙏 

CAITLIN L. 

on Birdeye

5 years ago

- took days to get a response on how to Validate a lean was not ours but was asked several times while waiting for that information to proceed - the notary did not scheduled the first time and we were made aware the day of -I was asked to take this survey, but Max was u sure if I would get it by mail or email. -I was advised I owed at signing but it was actually a refund. -I didn’t appreciate being referred to as young lady -I was told I was difficult to get a hold of 

CLAIRE Le C. 

on Birdeye

5 years ago

The process took 5 months. There was no direct Contact number to communicate and if emailing then it took a week for each response. I got numerous closing documents. I had mixed messages about subordination and didn’t know if it was going ahead or not. It was recommended to try for subordination and then the application got denied. Communication was not clear. The time difference also made communication difficult. 

Christine S. 

on Birdeye

5 years ago

Very easy process. I will definitely stay with PennyMac if I decide to refinance again in the future. 

CYNTHIA B. 

on Birdeye

5 years ago

Thank you! 

Adan M. 

on Birdeye

5 years ago

No 

DIANA V. 

on Birdeye

5 years ago

Jason was great! Prompt with his emails and very clear! Great experience 

CURT R. 

on Birdeye

5 years ago

Great 

DONALD B. 

on Birdeye

5 years ago

The bank associates that I worked with were very knowledgable, friendly and helpful throughout the entire re-finance process. They made things easy and expediate!