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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy to work with.
Several areas of miscommunication from day 1 of the process. I stayed with Penny Mac for the refinance because I thought it would be more convenient but I was mistaken. I had to email various levels of management throughout the process to have things corrected or to keep the process moving. Not a good experience at all. Honestly, I waited a week to do this survey because I was afraid things wouldn’t go through correctly, even after the closing! That’s how little confidence I have now in PMC.
Our refinance through PennyMac was quick, easy, and seamless. Each representative we worked with (there were two in total) ensured we understood the process, were available to answer our questions, and communicated often and clearly. We are very happy with our experience.
Overall great experience! Loan closed within 30 days.
Great customer service with consistent communication between PennyMac representatives and myself. I was given a clear explanation of the loan procedure and status throughout the loan process.
This has been communicated multiple times to Nancy and Joshua. I wont waste more of my time (which I've already done doing things like editing the incorrect documents FOR PENNYMAC) further.
Nicole Littleton is really helpful. She helped us a lot and answered all our questions. And everyone we call or email her she gives a quick response. A big thanks to Nicole ❤️
Everyone was very helpful and friendly.
Inasmuch as we were given the impression that we'd have a "team" working with us, we soon felt otherwise. It is however recognized that the Coronavirus epidemic which necessitated many to work singularly at home, heavily impeded that benefit. Communication was carried out largely through email although the message that "we will be reaching out to you this week" was often never realized and questions posed in emails sent were often either delayed or just not addressed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.