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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very friendly people, always there to answer my questions; a pretty streamlined process; great rates and excellent terms.
My re-fi loan just closed and it was a very smooth transaction. Very professional and helpful associates to make it that way! Thank you!
Fast easy process! In home closing that was on time with no problems
Easy to work with.
Several areas of miscommunication from day 1 of the process. I stayed with Penny Mac for the refinance because I thought it would be more convenient but I was mistaken. I had to email various levels of management throughout the process to have things corrected or to keep the process moving. Not a good experience at all. Honestly, I waited a week to do this survey because I was afraid things wouldn’t go through correctly, even after the closing! That’s how little confidence I have now in PMC.
Overall great experience! Loan closed within 30 days.
Nicole Littleton is really helpful. She helped us a lot and answered all our questions. And everyone we call or email her she gives a quick response. A big thanks to Nicole ❤️
Inasmuch as we were given the impression that we'd have a "team" working with us, we soon felt otherwise. It is however recognized that the Coronavirus epidemic which necessitated many to work singularly at home, heavily impeded that benefit. Communication was carried out largely through email although the message that "we will be reaching out to you this week" was often never realized and questions posed in emails sent were often either delayed or just not addressed.
Clinton was very polite and handled business very professionally. He was courteous and very well mannered. My issue throughout the whole process was that nobody replied to any of my emails asking questions during the refi process nor after complete, not ONCE! I emailed several times following up and asking questions and not one response, ever. Also did not receive one confirmation for anything that I submitted. Very poor service overall for the fees I was charged. Not satisfied.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.