PENNYMAC

RANDY A. 

on Birdeye

6 years ago

I rated this survey based on working with a Tracy, because of the Covid 19 situation it was awkward and seemed long. Everyone one was a pleasure to work with, it just seem to jump around at times. But again it was due to the current situation. Thank you Tracy and PennyMac. 

STEPHANIE M. 

on Birdeye

6 years ago

The communication was poor at best. My closing paperwork was wrong twice. I ended up using my PTO from work three afternoons to close this loan.Frankly the way this went is unacceptable and I probably should’ve demanded that all of my closing costs and fees being waived because the whole thing was ridiculous. I actually almost decided to sell my house instead of refinancing it so I didn’t give any money, interest or otherwise to your company. 

KELLY N. 

on Birdeye

6 years ago

My refinance was an easy and informative process. 

Annette H. 

on Birdeye

6 years ago

Great experience working with the m.a.c Team. 

Raymond H. 

on Birdeye

6 years ago

Fast and easy just a great job every one did 

Andrew F. 

on Birdeye

6 years ago

My loan experience (4 refinancings) was driven by two individuals: Charles Shepherd and Cheree Payton. Both provided excellent service throughout. not only did they explain things when I needed clarification, they were very helpful in guiding me through the process. Cheree had a very difficult final 48 hours because the title company changed the disbursement date, which then affected all of the calculations of what was owed at closing. She worked hard to ensure everything was clear and fair. 

AARON C. 

on Birdeye

6 years ago

PennyMac was great to work with. The process was easy, everything was explained clearly, and went as planned. 

RONALD D. 

on Birdeye

6 years ago

Service was excellent and responsive. All aspects of the process was handled quickly without difficulty I couldn't find anything that was wrong 

DIBYENDU R. 

on Birdeye

6 years ago

Thanks.