PENNYMAC

John Wilson J. 

on Birdeye

5 years ago

Great experience! 

KELLY N. 

on Birdeye

5 years ago

My refinance was an easy and informative process. 

Annette H. 

on Birdeye

5 years ago

Great experience working with the m.a.c Team. 

Clayton N. 

on Birdeye

5 years ago

Everyone was very friendly , professional , awesome job great team work!!!!! 

Raymond H. 

on Birdeye

5 years ago

Fast and easy just a great job every one did 

Andrew F. 

on Birdeye

5 years ago

My loan experience (4 refinancings) was driven by two individuals: Charles Shepherd and Cheree Payton. Both provided excellent service throughout. not only did they explain things when I needed clarification, they were very helpful in guiding me through the process. Cheree had a very difficult final 48 hours because the title company changed the disbursement date, which then affected all of the calculations of what was owed at closing. She worked hard to ensure everything was clear and fair. 

JEREMY L. 

on Birdeye

5 years ago

Documents were requested without explanation then cancelled after I spent days trying to locate from third parties. Email communication was terrible. Only responses I received were in the evening, hastily written, unclear, and repetitive. The timeline for processing my application did not meet expectations. I was left waiting with only vague automated emails for nearly 90 days. 

AARON C. 

on Birdeye

5 years ago

PennyMac was great to work with. The process was easy, everything was explained clearly, and went as planned. 

ELIZABETH E. 

on Birdeye

5 years ago

The first loan officer was an ass. I really appreciated the help from Belinda! She was awesome! Michael was very helpful as well.