PENNYMAC

EDWARD M. 

on Birdeye

6 years ago

The process was very smooth, even though it was all done online. The communication was fantastic!!! 

Michael H. 

on Birdeye

6 years ago

The process was so smooth and all parties involved were very proffessional 

Nisheet S. 

on Birdeye

6 years ago

Quick and clear process, and very competitive rates 

Kenneth B. 

on Birdeye

6 years ago

Lana was awesome 

JACQUESSA M. 

on Birdeye

6 years ago

The process took extremely longer than normal. Communication was horrible! Inaccurate information was given often. Team members didn’t seem to be on one accord. The overall process was displeasing. 

Rosemary F. 

on Birdeye

6 years ago

Since I already held my mortgage with PennyMac and you already possessed every piece of personal and financial information necessary for a refinance the quantity of new required documents was absurd. I was initially told that the process was quick and simple. Not true. I would never have agreed to refinance if I knew how many documents I had to produce again. It was as if PennyMac did not know me as a 4 year customer that never missed one payment and in fact paid every payment early. 

SONATRE M. 

on Birdeye

6 years ago

Communication 

Cassandra H. 

on Birdeye

6 years ago

Loan processor to stay in touch with applicant about closing ensuring that title company has followed through the closing cost is correct and to have at least one final telephone communication with the applicant vs. email notifications. 

Aaron M. 

on Birdeye

6 years ago

I had the luck to have a very supportive team helping me. They over communicated all the next steps, and made great follow ups along the process. They were always willing to help address my concerns to help me reach my goal.