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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and painless to refinance the house and the customer service was excellent.
Tracy and I never spoke over the phone and she never returned an email. I initiated contact for all of my questions and most of thebPennyMac team members I was lucky enough to reach were extremely helpful. In rating the previous answers, I was unsure if I was rating Tracy or service in general. I was disappointed at the lack of communication throughout the process but grateful I was met with very helpful agents most times I called.
Process smooth, very little interaction required, closing agent was great
Service on the phone was first-rate. At times in between, communication left a lot to be desired. After locking in a rate, I continued to get calls asking if I would like to apply. One of the first docs I submitted was requested again even though, as the loan officer later confirmed, it was in his inbox. Twice, promised check-in calls never came. And after my scheduled closing time, when I called to report the notary didn’t show, I was informed the cash to close had changed due to an oversight.
The process was very smooth, even though it was all done online. The communication was fantastic!!!
Everything was well communicated to me by the first person I talked to at the company. I provided all of the documents requested on day one and just waited for my closing date. Someone typically followed up with me every Monday to let me know where in the process things were, and I appreciated that. PennyMac made my re-finance simple and easy!
Great experience! A bit lengthy of a process, but I was told about that up front. And kept informed of the process and steps and timeline along the way. I never felt like I was in the dark or being dragged along, but instead proactively being led with the PennyMac team as we closed on our re-fi. Thanks!
This was a very smooth and painless refi. The web portion was easy to use and very intuitive. Thanks!
The process was so smooth and all parties involved were very proffessional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.