This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!...
The process was quick and painless to refinance the house and the customer service was excellent.
Great experience, lowered my rate and would recommend Penny Mac to everyone I know.
Service on the phone was first-rate. At times in between, communication left a lot to be desired. After locking in a rate, I continued to get calls asking if I would like to apply. One of the first docs I submitted was requested again even though, as the loan officer later confirmed, it was in his inbox. Twice, promised check-in calls never came. And after my scheduled closing time, when I called to report the notary didn’t show, I was informed the cash to close had changed due to an oversight.
The process was so smooth and all parties involved were very proffessional
Quick and clear process, and very competitive rates
Lana was awesome
The process took extremely longer than normal. Communication was horrible! Inaccurate information was given often. Team members didn’t seem to be on one accord. The overall process was displeasing.
Actually it’s not bad in comparison with other lender
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.