PENNYMAC

DARLENE C. 

on Birdeye

6 years ago

I had no issue with Emeldo at all. Everyone including the loan officer, Brian Ross, was pleasant and professional to speak with The issues were 1. Brian did not return follow up calls. He only had sent vastly different numbers within documents to sign multiple times - PITI, amount due at closing and taxes. I have no confidence in the numbers. 

John S. 

on Birdeye

6 years ago

Every step in the process was clearly communicated. The loan closed for the rate and cost that was originally discussed 

BRIAN L. 

on Birdeye

6 years ago

Pleasant, easy process! 

Tillery B. 

on Birdeye

6 years ago

I enjoyed the process. It was a great experience. 

BRADLEY Z. 

on Birdeye

6 years ago

Everything went well, thanks!!! 

FRANCISCO F. 

on Birdeye

6 years ago

I do believe that the weekly follow-ups via email or phone were helpful in set expectations and letting me know what is next 

Erica L. 

on Birdeye

6 years ago

The application process was super easy. I was able to get the application processed in one day. There were a few modifications after my initial application and they were handled swiftly. All appointments were scheduled fast and the vendors were friendly. 

John F. 

on Birdeye

6 years ago

PennyMac did a great job refinancing my loan - from start to finish. They matched another quoted interest rate and beat the overall closing costs by $500. All the people were helpful and patient. Thank you! 

DAVID B. 

on Birdeye

6 years ago

The process was pretty hassle free through it's entirety. The only issue I had was trying to communicate with my loan officer(s). It was very difficult to get my assigned officers on the phone. I understand the Pennymac is a large company. However, a handful of times I was helped by someone who was not directly involved with my loan at the beginning. That was fine, however, I would have like to have a more direct communication with the person who had been helping my originally.