PENNYMAC

CARLO B. 

on Birdeye

6 years ago

All great 

Beverly M. 

on Birdeye

6 years ago

Excellent level of service and communication. 

Jaime C. 

on Birdeye

6 years ago

Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!... 

KELLY T. 

on Birdeye

6 years ago

Loan completed within 30 days. Representatives were very courteous and responded to questions within 24 hours. Only complaint is that the final paperwork didnt come in until day if closing so I had no idea how much I had to put down. Overall great experience. 

COURTNEY C. 

on Birdeye

6 years ago

The process was quick and painless to refinance the house and the customer service was excellent. 

JAMES K. 

on Birdeye

6 years ago

Great experience, lowered my rate and would recommend Penny Mac to everyone I know. 

Miguel L. 

on Birdeye

6 years ago

I had to reach out to multiple people to get the ball rolling. The manager had to reach out to me in order to get a response. The process took about 3 months and should have taken much less. 

CARLA S. 

on Birdeye

6 years ago

Process smooth, very little interaction required, closing agent was great 

STEPHEN E. 

on Birdeye

6 years ago

Service on the phone was first-rate. At times in between, communication left a lot to be desired. After locking in a rate, I continued to get calls asking if I would like to apply. One of the first docs I submitted was requested again even though, as the loan officer later confirmed, it was in his inbox. Twice, promised check-in calls never came. And after my scheduled closing time, when I called to report the notary didn’t show, I was informed the cash to close had changed due to an oversight.