PENNYMAC

OMAR Z. 

on Birdeye

6 years ago

My representative Eric was awesome. He took the time to explain what was going on. He was very patient with me. 

AQUILES De G. 

on Birdeye

6 years ago

I was very impressed, timely and professional the people who take care our loan. I definitely recommend it. 

EVLYN S. 

on Birdeye

6 years ago

PennyMac has a great customer service. I’m very happy with my loan and everyone that help me 

Daniel S. 

on Birdeye

6 years ago

Great job done by all departments. 

Korwin D. 

on Birdeye

6 years ago

People were kind and friendly and looking out for the best Interest of the Client. The only thing I would ask is that during the process, when there is a another chance to lower the interest rate, that the person works with us on getting it done. I realize it was a very busy time for everyone, but the client is always looking for best numbers possible to get. Thanks 

Kayla H. 

on Birdeye

6 years ago

Communication was not consistent through the different departments that we dealt with. We were being told very different things on very specific questions. 

PAUL L. 

on Birdeye

6 years ago

I feel kind of left out on the greeting on my emails always address to my husband Paul rather than me. 

CORY M. 

on Birdeye

6 years ago

Great company to work with. I would give them 5 stars for customer service and communication. 

Michael J. 

on Birdeye

6 years ago

Our experience with Brent and Affan was great. Any problems we had during the process were when we were directed to other agents not familiar with our case. I would have much preferred to be able to leave a message for Brent as he was able to answer questions where other agents often gave confusing or conflicting information and were not as courteous.