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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
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Reed G.'s profile image
Reed G. 
on Birdeye

4 years ago

There were certain terms that we were originally promised that didn’t get met. However, it was a smooth process and my loan processor would communicate with me promptly whenever I reached out for status. 

JOSH W.'s profile image
JOSH W. 
on Birdeye

4 years ago

STOP DEFAULTING SERVICELINK AS THE TITLE CHOICE!!! THIS HAS CAUSES US SO MUCH HASSLE AND UNFORTUNATELY, WE WILL NO LONGER USE PENNYMAC TO REFI IN THE FUTURE. 

Tony C.'s profile image
Tony C. 
on Birdeye

4 years ago

Carmelita was a pleasure to work with. She answered my questions immediately! I never felt alone in the process. I felt like she checked in on us, which put my mind at ease! I highly recommend Carmelita to anyone going through this! She is amazing!!! Thank you for all you did for us!! 

Sheldon C.'s profile image
Sheldon C. 
on Birdeye

4 years ago

Kuono did a great job explaining the process. There was an issue with the closing Docs but over all the process was great. 

CHAUDHRY R.'s profile image
CHAUDHRY R. 
on Birdeye

4 years ago

I was promised very different figures as to what kept appearing on my loan estimate. My questions were never clearly answered/explained. Below PAR experience. Will not be recommended pennymac to friends&family. 

MARCOS R.'s profile image
MARCOS R. 
on Birdeye

4 years ago

Our representative Brittany Claypool was very courteous, informative, prompt, and helpful. She helped us to put our family in a better place financially, amidst a huge pandemic. We appreciate her hard work and dedication to meeting our timeline. 

IRIS B.'s profile image
IRIS B. 
on Birdeye

4 years ago

The commication was excellent! Both my Loan Officer and my Processor were very knowledgeable and friendly and professional. Thank you so much for a Great experience. Iris Bryant 

Susan F.'s profile image
Susan F. 
on Birdeye

4 years ago

Overall I had a great experience with PennyMac. Having my mortgage with PennyMac previously, it is somehow comforting to work with the same lender. I don't believe all the closing costs and expenses were clearly explained but this is not the first re-finance I have done so I know the goal is to get the best rate so paying more for points is what has to be done. I just would have wanted that explained so I could make decisions. 

ALAN B.'s profile image
ALAN B. 
on Birdeye

4 years ago

Molly Christmas was a pleasure to work with. She was upbeat, friendly, and always got back to me in a timely manner. She was thorough and made sure things happened. Thank you - a great experience, overall. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.