PENNYMAC

James R. 

on Birdeye

6 years ago

Penny mac team is ok, but tough to talk to same person. Call backs did not happen and figures changed from one person to the next. Even though we had Penny mac before, still lots of paperwork on my part. WHY CAN I NOT GET RID OF PMI WITH PENNY MAC? The reviews indicate the results are pretty consistent. Unfortunately. I realize Covid made it more difficult, but still.... 

EDWARD A. 

on Birdeye

6 years ago

The communication with our loan officer and the whole team between phone application thru to closing, was above what we expected. - Kathleen 

DANIEL T. 

on Birdeye

6 years ago

The process and everyone I interacted with were great. 

HENRY BAXLEY J. 

on Birdeye

6 years ago

Great experience! 

Reed G. 

on Birdeye

6 years ago

There were certain terms that we were originally promised that didn’t get met. However, it was a smooth process and my loan processor would communicate with me promptly whenever I reached out for status. 

TERESA B. 

on Birdeye

6 years ago

MAC team was fabulous. Tracy Parker and Mark Mitchell were amazing, they helped along the way. 

CYNTHIA K. 

on Birdeye

6 years ago

The entire refinance process was easy and clearly explained. Team members contacted me by phone and email to keep me informed about the progress of my application. Thank you all! 

Dawn K. 

on Birdeye

6 years ago

Easiest refi I’ve ever done. 

Tony C. 

on Birdeye

6 years ago

Carmelita was a pleasure to work with. She answered my questions immediately! I never felt alone in the process. I felt like she checked in on us, which put my mind at ease! I highly recommend Carmelita to anyone going through this! She is amazing!!! Thank you for all you did for us!!