This profile has been claimed by the business owner or representative.
Polaris ALPHA iQ+
About this business
Ushering in the next evolution of intelligent robotic pool cleaners, the Polaris® ALPHA™ iQ+ provides strategic cleaning for a brilliantly clean pool you can clearly see. Offering the ultimate customized cleaning solution with SMART Cycle functionality that learns your pool, the ALPHA™ iQ+ calculates the most efficient amount of time to eliminate debris while collecting data to make automatic adjustments as it cleans. Information is then sent to your iAquaLink® app, where you have full access and greater capabilities includi... read more
Wish it would get more debris
Business response:
Thank you for taking the time to leave a review, Kimberly. If your cleaner isn't picking up the finer debris in your pool, you might benefit from using a fine filter canister. If you'd like to try the fine filter, please respond to this email and include your address and date of purchase so we can help with placing the order. All the best, Your Polaris Team
Replaced our old Polaris robot, that died of old age and the new one is phenomenal. Cleans better and quicker.
Business response:
Thank you for taking the time to share your positive review, Alan! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
Generally dose a good job at cleaning. Drawback is dose not pick up acorns and dose not go up the stairs. Joy stick control is very slow and difficult to use. Otherwise it cleans very well.
Business response:
Thank you for taking the time to share your experience with us, Donald. We are sorry your cleaner isn't picking up the larger debris in your pool and that it doesn't cover the stairs. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. If you need further assistance, please contact our technical support team at (800) ... read more
great thanks dave
Business response:
We appreciate your positive review, Dave! Wishing you the perfect swim. Cheers, Your Polaris Team
The ease of use is incredible. I wish I bought it 20 years ago. The timer is so helpful. It literally gets everything out of the pool.
Business response:
Thank you for taking the time to leave us a review and for the 5-star rating, Mary! Creating quality products that simplify your pool experience is what we aim to do every day. Happy swimming! Your Polaris Team
Have had the cleaner for about 3 weeks now and it saves us quite a bit of work. The pool is clean afterwards and the unit appears to be sturdy. Three improvements could be made: the stand does not go up and down stairs well. Falls apart. So we have to keep it near the pool, rather than rolling it up a few steps to the pool house. So the stand should come with a cover, since its out in the elements all the time. And the fine mesh filter should come with the unit as the default. The other one's mesh is not fine enough.
Business response:
Thanks for choosing the Polaris ALPHA iQ+, Wendy! Your trust and satisfaction are our top priorities. We are so sorry your caddy isn't functioning properly. Please respond to this email and include your address and date of purchase so we find your account and send you a new caddy right away. Pool debris is as individual as your pool. We offer a Fine Filter as well as an Ultra Fine Sand/Silt Filter. When you email us, please let us know which sounds like a suitable match for your pool's debris. All the best, Your Polar... read more
This cleaner is much more advanced than the Polly Polaris units of old !!!! Love the auto functions & how he’s learning to do our huge sun ledge too !!! This is an amazing device and does the job in less than 2.00 hours !!!! Score 100 for this latest technology !!!!!
Business response:
Thanks for sharing your first-hand Polaris experience with others online, Melissa! It's always a pleasure to hear from loyal customers like yourself. Wishing you many more reliable years of service from your Polaris cleaners. All the Best, Your Polaris Team
So far it is working great and picks up everything in my 16x32 rectangle pool. I would suggest that you not put the start and stop option on the same button. It is too easy to push both options at the same time and confuse the machine and many times it takes several times working with it to get it to come on or turn off. I do find that my filter light comes on early and I clean it many times when it isn't really full. Just some helpful hints for when you make changes. It is a great product though.
Business response:
Hi Janalee, Thank you so much for your feedback on your Polaris ALPHA iQ+! Comments from users like you help guide our future product developments, and we appreciate hearing from you. A tip regarding the full-filter light: try gently cleaning the filter with mild soap and a soft brush, as described in the Owner's Manual. A film can build up on the filter and impede water flow, leading to the full-filter indication. Have a great swim season! Your Polaris Team
Purchased the Alpha IQ+ a month ago; very satisfied with the unit itself. I had a problem with the caddy which Customer Service quickly resolved. We discussed the issue by phone and they resolved the problem completely and efficiently. The cleaner itself is amazing and does a great job on our pool; the iPhone app is easy to set up and use.
Business response:
Thank you for your review, Joseph! We appreciate your feedback and are happy to hear that you are very satisfied with the cleaner. We apologize for the inconvenience with the caddy and are glad that our Customer Service team was able to resolve the problem for you quickly and efficiently. If we can assist further, please let us know at (800) 822-7933. We're always happy to help. Enjoy your clean pool! Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ+
How is Polaris ALPHA iQ+ rated?
Polaris ALPHA iQ+ has a 4.7 star rating with 285 reviews.
When is Polaris ALPHA iQ+ open?
Polaris ALPHA iQ+ is closed now. It will open on Monday at 9:00 a.m.