This profile has been claimed by the business owner or representative.
Prime Storage
- Salem, MA
About this business
At Prime Storage, we know that behind every door is a story, and we want to be a part of yours. We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.
Location details
27 Congress Street, Suite 100A, Salem, MA, 01970, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Price increases are ridiculous! Would not recommend with the price increases itâs ridiculous. This place was wonderful when it was Shetland and Uhaul. Itâs mostly clean and well kept. The staff are helpful and nice.
Worst experience I could ever have Just another corporation wanting to make easy money out of otherâs needs. Good luck
VERY UNHAPPY I HAVE BEEN IN THAT STORAGE BUILDING FOR YEARS. SINCE THE BEGINNIG OF THE PREVIOUS OWNER.
Very poor business practices. Very fustrating company to deal with. It was so much better with the former Shetland Properties.
Poor customers relations. Increased my rent as soon as they took over from Shetland Storage by about 30%. Increase bill suddenly again in March , 2021, gave no leeway for an incorrect payment as I have my payments sent automatically My bank so that I donât miss any payments, was not aware of the increase. They ended up charging me a total of $70 extra which I think, included charge for insurance. They have a letter from my insurance company from last year saying I have homeowners insurance I feel very difficult to deal wit... read more
Poor customer service Instead of attempting to accommodate customers during this world wide pandemic, as are so many other businesses, you are raising prices. Thatâs the nicest thing I can say.
Way too overpriced Loved the facility when it was Shetland storage. Iâm never one to leave bad reviews and I hate to leave a bad one but i probably would have had better things to say and would have stayed if my monthly payment didnât almost double in a little over a year.
Lowest rating for Customer Service Good afternoon, I will begin by saying that my storage unit has in fact been well temperature controlled as well as a safe environment thus far for my belongings. Credit where credit is due. My low rating is mostly due to poor customer service. I have called your company twice in January, was redirected, and then told I needed to leave a message with the manager of the facility. I understand that the general staff could or not allowed to answer my question. I never received a response from ... read more
Public area is a relatively clean space but, has a distinct musty odor. When Prime Storage began management in 5/19, my monthly bill was $74.00, it now $108.00, a substantial increase. Hope is levels out soon!
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.6 star rating with 907 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 6:00 p.m.