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Radiant Plumbing & Air Conditioning - Austin
- Heating & Air Conditioning/HVAC
- Austin, TX
About this business
Location details
901 Reinli St, Austin, TX, 78751, United States
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Radiant incorrectly installed a considerably priced A/C unit in our attic. They did not leave any room for the opening of the condensation line, which resulted in the drain pan overflowing and causing water damage to the ceiling below it. They sent multiple technicians out to "fix" the clogged condensation lines but did not correct the installation issue until after I made an in-person visit to their office with video evidence and notes from the multiple technician visits and notes from each visit. However, when they sent... read more
Business response:
Jennifer, please give us a call at 512-263-9988 so we look further into this with our management team.
Radiant sold me a new ac unit, and installed it today. $11,000 later, it's so loud, it is deafening. Everyone says they will help, and they never came back to check on it. And, a few hours later, we realized our upstairs unit wasn't working. How convenient on the same exact day they are here, it's not working. Do not do business with them.
Business response:
Thank you for sharing Lacey, we would love to further discuss the issues with your unit. Please give us a call (512)263-9988 so that we can get a technician on site to review.
Nice staff, but 3 times the cost of other companies. When they are there and your in a pinch, you are forced to use them. Too bad that the commercials make it look like they are the one's to go to. Will use someone else next time.
Business response:
Thank you for the feedback, Kevin. While we understand we are not the cheapest in Austin we strive to stay as competitive as possible and will definitely be bringing your feedback to our team.
BEWARE - They charge as much as $1000 per hour for labor, just crazy. No itemized receipts, poor customer service, and a lot of taking advantage of people. Do not use these guys.
Business response:
Thank you for the feedback, Bonnie. While we understand we are not the cheapest in Austin, we strive to stay as competitive as possible and will definitely be bringing your feedback to our team.
Look out for Radiant, Jude Gonzales gave me 5 quotes all charging $1000/hr. One bid after I changed what I wanted where the work would have been under an hour, 20 min. The rate was still $975/hr!! On top of this they sent out two people for the job, and couldn't figure that out in their own system?!?! I alerted them about this and told them I just got two text messages that two technicians are on there way to my house. Is this a mistake? Their message was, sorry it must be a glitch, please disregard the second one. Yet one... read more
Radiant charged us 17K....yes 17K!!! to replace our sewage grinder pump a week ago. Then they refused to give us an itemized receipt afterwards for parts and labor. Doing so is against company policy. These pumps cost between 1K and 4K plus labor. You can do the math. Now it's a week later and the pump is broken and the alarm is going off. Buyer beware! Do not use Radiant. They have many negative reviews for price gouging and replacements not working.
Business response:
Thank you for speaking with us Debbie, we appreciate the feedback and coming to a resolution.
In the strongest and nicest way possible, find someone else. Anyone else. We have been trying for about a year and a half to get our brand new unit in a working state. The issue doesn't seem to be the unit itself, but the extraordinarily poor installation performed by Radiant. Here's a quick rundown. In March 2022, we paid Radiant $20k and change to supply and install a new A/C unit. We purchased based on their recommendations and the install, while taking longer than we were initially advised, was able to take begin fairly... read more
Had a couple of estimates from a couple of companies to replace my HVAC unit. Radiant gave 3 estimates ranging from approximately $9,000 to 13,000. I selected the middle which was $11,400. The work was done in a timely manner, techs arrived at approx. 8:00 am and finished by 2:45 pm. Unfortunately, it took until approx. 10 pm for the temp to reach the set temp of 75 from it's high of 84 degrees. I contacted Reliant after receiving a message via the thermostat telling me there was a problem. They sent a tech out that afternoo... read more
Update: Nicole's little comment below is BULLSHIT, by the way. The issue has not been handled. They gave us a small refund after we discovered they charged us for a load of "services" they didn't actually perform. We are still extremely upset and honestly just shocked. Now my dad puts signs up in our neighborhood to warn neighbors not to use Radiant. They business they've already lost costs way more than just doing the right thing, but they can't seem to stomach being honest for some reason . ------------------------ Disho... read more
Business response:
Thank for the the feedback, Summer! This has been discussed directly with the customers.
Frequently asked questions about Radiant Plumbing & Air Conditioning - Austin
How is Radiant Plumbing & Air Conditioning - Austin rated?
Radiant Plumbing & Air Conditioning - Austin has a 4.8 star rating with 16,147 reviews.
When is Radiant Plumbing & Air Conditioning - Austin open?
Radiant Plumbing & Air Conditioning - Austin is open now. It is open 24/7.