Radiant Plumbing & Air Conditioning - Austin

Dale T. 

on Yelp

2 years ago

I think these people might be scam artists. I paid TWENTY THOUSAND DOLLARS FOR NOTHING! The problem was a sewer drain from the apartment in back of the house backing up in the the apartment. They dug up a good portion of my clay pipe and replaced with PVC. Worked well for about a month then it happened again. I asked them to come back because obviously the problem was not fixed. They asked for $350 to clear the pipe from where they stopped to the street. I refused to use them again if they were going to charge me for s... read more

Wendy G. 

on Yelp

2 years ago

I previously posted a five-star review but in the interest of providing community service I feel compelled to write a second review. The first review commended Radiant's prompt and professional service in the face of a plumbing problem. I stand by that. However, as has been written in this space about estimates, costs, etc., I am providing a second perspective. I was quoted $50,000 to replace a limited run of sewer line (including the necessary tunneling) and a separate $1400 to replace a toilet flange and new toilet. The bi... read more

Melissa A L. 

on Yelp

2 years ago

A/C unit is less than a year old and the parts keep failing. When the coil failed, the compressor started to overheat and I asked if we'd need a new one. They said it wasn't necessary to replace it. As soon as the coil was replaced, the compressor failed and it takes 2 days to get a new one because they don't have any in their warehouse. With 2 babies and a Texas summer, staying home isn't an option for us. They offered to get us portable A/C units for our rooms but never followed through. Call after call, the dispatch team... read more

Brad T. 

on Yelp

2 years ago

The main issue is their pricing. I had a pinhole leak in the main 3/4 in pvc feeding water to my house. I knew where the leak was and the ground was wet so digging was not really an issue. I am disabled, so I could not dig down the 12-18 in. required. Their tech was nice fast and pleasant in the 100+ degree heat. It took less than an hour to dig the hole, cut and replace the pipe (but I will give them credit for 2 hrs.) and replace the dirt. Their $700 price was over 3 times what others have given me as a quote but they... read more

Katherine P. 

on Yelp

2 years ago

Don't bother unless you have a lot of money to waste. They couldn't even tell me what tests/equipment they used for leak detection or where specifically the leak was, desptie my asking them several times for this information. It seems like their standard quote for work is $17k no matter what it is. They are not transparent about what they charge per task so it's impossible to know how they came up with this figure. Other companies came in at 1/3 the cost. Unless you just enjoy getting ripped off, go elsewhere. 

Kurt H. 

on Yelp

2 years ago

Stay away from this company. The management is only our to make quick money. They charge high prices and the technicians are not allowed the time for good work. I hired Radiant for A/C maintenance and was happy with the routine service. When I had to replace two A/C systems I hired Radiant despite their quote was 50% higher than competitors. I didn't get the excellent work promised as the justification for the high price. The technicians had to replace both systems in one day instead of the explained two days. The ducts were... read more

Chip C. 

on Yelp

2 years ago

I have been a Radiant customer for the better part of 8 years, but after my last two experiences I can't continue recommending them. I have 2 AC systems in my house (a two ton system and a three ton system) both are 6 years old. They replaced the evap coil in the 2 ton system ($6200), and checked the 3 ton system. No issues on the 3 ton, and everything looked good. Weeks later the 3 ton system goes down. I called Radiant, and low and behold they want another $6k+ after telling me the system was fine with no issues just ... read more

Lauren S. 

on Yelp

2 years ago

Our AC went out in the height of summer in Austin when the temps were over 100 every day, which means ALL AC repair companies were incredibly busy. We are not unreasonable people, we understand that. So we made an appointment three weeks out and decided to get out of town in the meantime while we waited for our AC repair appointment.   Over that time we never got an email or call confirmation from the company and so were very concerned so we called. Come to find out because the previous owners of our house had used their se... read more

Richard M. 

on Yelp

2 years ago

I hired Radiant to find the incoming water pipe on our property. After making an honest effort, he said, "I can't find it. That'll be $200" Incredulous, I called Radiant later and the Technician confirmed this was their policy. It seems that failure to accomplish the stated goal is still a billable service. I hope your experience is different, but if you have a leak and they can't find it, you might just want to keep your credit card out.