Radiant Plumbing & Air Conditioning - Austin

Jim M. 

on Yelp

2 years ago

The absolute worst company I have ever dealt with. 3 yrs ago we had them install two a/c units in our home. Both Goodman units. Both units have failed. One failed immediately and had it replaced with a Trane unit. The other unit's compressor failed a few weeks ago. It's still under warranty but of course the labor is not. These idiots want 3,000 dollars to fix. We have paid over 27k for the two units. I don't blame the manufacturer, I blame radiant for a shitty install. It's all about installing them correctly. Pl... read more

Gretchen O. 

on Yelp

2 years ago

Radiant is downright terrible and full on rip off artist easily at least 2x-4x (or more) what a regular job should cost. A recent experience: I asked for a quote to replace 2 rubber gaskets between the tank and base of my downstairs toilet where it was slowly leaking. I was told: (1) they could not do a 'partial repair' and offer any kind of safeguard or warranty for the work done - they could only do that for a FULL replacement - so he said he needed to replace the full toilet. (2) that the ceramic of my tank for my ... read more

Mariana F. 

on Yelp

2 years ago

Guy who came didn't even inspect the water heater issue, just said warranty was over likely needs to be replaced. He went straight to try to sell me an 11k system and a membership of some sort. We went with a small business and the changed the water heater in 1 day for $900 and did a great job! I hate being upsold 

Alexandra K. 

on Yelp

2 years ago

This has been an absolute nightmare. After 4-5 trips out an over 6 thousand dollars where each tech was diagnosing a brand new root cause for our cooling issue (and never had any idea what the previous tech did or have previous notes available to them when trouble shooting) we have been told we just had a lemon unit. A lemon unit that just happened to be 5 months out of the 5 year warranty. Ok sure that's so unfortunate and maybe just bad luck- we took their advice and got a brand new unit, spending another 15k. Now at 21k+... read more

Jeremy W. 

on Yelp

2 years ago

Asinine new billing process. Pretty much just texted customers saying they were going to start charging monthly. Because of issues with my last service was credited $50. It does not make sense to charge monthly for a service provided quarterly at best. They no longer have a way to pay up front. That would be great if billing was correct, but my credit has yet to be honored and on top of that the wrong card was charged. The problematic new billing is making me regret being a customer. You are NOT a monthly fee and at best y... read more

Maribeth W. 

on Yelp

2 years ago

Had them come to our rental property to install new kitchen faucet. The faucet was in the home upon arrival. First we get a call saying the faucet is not the right fit. The idiot that was there was trying to sell my tenant another faucet from him for $450 up to $1000. We ordered the Kohler faucet off Amazon for $187 and it was exactly the right one. Then needed hot and cold water valve replaced. The valve was also sent from Amazon. Technician said it was the wrong valve (not true!) After finally replacing the old faucet wit... read more

Jill B. 

on Yelp

2 years ago

Friendly technician. I would never recommend this company because their prices are outrageous. They quoted me over $1200 to switch out a kitchen faucet, just that. I'd already paid separately for the service call/ diagnostic. I almost fell off my chair. They sure are proud of their faucets. 

Bridget L. 

on Yelp

2 years ago

I called with an emergency situation. No AC. Heatwave, kids pets and elders in the house. The lady who answered the phone was not skilled in how to practice good decent customer service AND More than Two weeks before they could service an emergency call!!!! So after dealing with their computer AI phone service and then finally a human who was very unhelpful we called a local Company--TAV-AIR and they came the same day at 10 pm and charged us half the price !! Amazing! 

Michael T. 

on Yelp

2 years ago

These guys are over-priced and always trying to upsell and get you to do unnecessary work.