Radiant Plumbing & Air Conditioning - Austin

Michael P. 

on Yelp

a year ago

Our A/C stopped (threw a breaker, which it's done before). One of their technicians came out. He threw the breaker and it immediately tripped again. Then I watched him pull and replace wires in the outside unit. When he threw the breaker switch again I heard a troubling "fruummp!" Now, I'm not saying he did anything wrong, but the sound was definitely different as he proceeded to say, "Your compressor is locked and it'll cost you about as much to replace as getting a whole new system." "How much is a new system?" I asked $... read more

Terri C. 

on Yelp

a year ago

One of your salesmen came out yesterday to quote me a price on a new HVAC system. He showed up just as Stan's was leaving. He actually pulled up and then saw the gentleman from Stan's walk out so he pulled off not knowing that he was leaving. I waited a few minutes and called the number provided on the text I received thinking it went to him. It was actually the office. I explained that the salesman left and I was wondering if he was coming back. She put me on hold and during that hold the salesman pulled up to my hous... read more

Beth D. 

on Yelp

a year ago

I used to love radiant...but the past couple of times I had them out I was incredibly disappointed. We had just had our house painted & decided to get our hvac system cleaned. They messed up our walls with the equipment & we ended up having to get everything retouched up. The lack of respect for myself & my house was unacceptable. Not professional & very expensive. I only gave 1 star because I'm not able to do 

Lynne W. 

on Yelp

a year ago

I had previously used Radiant, however, I was bombarded by the constant attempts at upselling so switched to another major company in Austin and have been happy with them. Today, I realized I will be a customer of SALT...and here's why. Radiant upsold me (and my nephew in HVAC said this one thing was a good idea) a filtering system and an infrared light that was ostensibly to take out bacteria (forgive me, but I don't know appropriate nomenclature for HVAC things.) Since my HVAC is in the attic, I can't really get up there ... read more

Jim M. 

on Yelp

a year ago

The absolute worst company I have ever dealt with. 3 yrs ago we had them install two a/c units in our home. Both Goodman units. Both units have failed. One failed immediately and had it replaced with a Trane unit. The other unit's compressor failed a few weeks ago. It's still under warranty but of course the labor is not. These idiots want 3,000 dollars to fix. We have paid over 27k for the two units. I don't blame the manufacturer, I blame radiant for a shitty install. It's all about installing them correctly. Pl... read more

Gretchen O. 

on Yelp

a year ago

Radiant is downright terrible and full on rip off artist easily at least 2x-4x (or more) what a regular job should cost. A recent experience: I asked for a quote to replace 2 rubber gaskets between the tank and base of my downstairs toilet where it was slowly leaking. I was told: (1) they could not do a 'partial repair' and offer any kind of safeguard or warranty for the work done - they could only do that for a FULL replacement - so he said he needed to replace the full toilet. (2) that the ceramic of my tank for my ... read more

Mariana F. 

on Yelp

a year ago

Guy who came didn't even inspect the water heater issue, just said warranty was over likely needs to be replaced. He went straight to try to sell me an 11k system and a membership of some sort. We went with a small business and the changed the water heater in 1 day for $900 and did a great job! I hate being upsold 

Alexandra K. 

on Yelp

a year ago

This has been an absolute nightmare. After 4-5 trips out an over 6 thousand dollars where each tech was diagnosing a brand new root cause for our cooling issue (and never had any idea what the previous tech did or have previous notes available to them when trouble shooting) we have been told we just had a lemon unit. A lemon unit that just happened to be 5 months out of the 5 year warranty. Ok sure that's so unfortunate and maybe just bad luck- we took their advice and got a brand new unit, spending another 15k. Now at 21k+... read more

Jeremy W. 

on Yelp

a year ago

Asinine new billing process. Pretty much just texted customers saying they were going to start charging monthly. Because of issues with my last service was credited $50. It does not make sense to charge monthly for a service provided quarterly at best. They no longer have a way to pay up front. That would be great if billing was correct, but my credit has yet to be honored and on top of that the wrong card was charged. The problematic new billing is making me regret being a customer. You are NOT a monthly fee and at best y... read more