Radiant Plumbing & Air Conditioning - Austin

Matthew C. 

on Yelp

a year ago

On 6/16/21 Radiant Air Conditioning installed a 5-ton Goodman Air Conditioning Unit with UV Light at a cost of $16441.66. The system began experiencing issues on 6/18/21 just two days after installation and has since been serviced 16 times due to various malfunctions that have resulted in non-function in both heat exceeding 100 degrees and below freezing leaving the home virtually uninhabitable during these time periods. During the various repairs techs have indicated repeatedly that there appear to be issues relating to the... read more

Tracy M. 

on Yelp

a year ago

Not at all happy with the service we received from Radiant! As another customer mentioned, Radiant should spend less time developing and worrying about their commercials and spend more time and attention on their customers HVAC installation! Back in November 2021, Radiant came out and, what we thought, installed a 4ft plenum, replaced all supply collars, and added dampers (at their recommendation). We trusted them as professionals. Boy was that a mistake!! We live in a historical home and we were told this would take care o... read more

Andrew G. 

on Yelp

a year ago

High responsiveness, low value. Repair (replacement of a subordinate tube [pinhole leak]) elicited a technician-claimed need to replace all faucet and drain hardware for two sinks due to non-availability of a very basic replacement part. Tech was not able/willing to craft a replacement part despite being a certified journeyman plumber; which ratcheted up the cost of "repair" by an order of magnitude. Highly profitable visit for Reliant (and technician). We were in a tight spot due to family events and the service provider to... read more

Eat'n Out E. 

on Yelp

a year ago

Off of Amazon I bought garbage disposal. Called Radient to install it. Took maybe 45 minutes. The bill was $500. They did give me a 25. discount. Be aware of them. I called to ask was that their real price. I thought maybe someone was padding the bill. It was my fault as I (not thinking) signed. Be Careful and check out the estimates first. 

Kareem B. 

on Yelp

2 years ago

Beware of scare tactics. I had drains backing up from the toilet and shower. They charged me a high service fee to just show up. Then they fixed the issue just enough to last a day or two and waited for me to call them back to fix the issue again. They gave me two options; one for $65,000 and the other for $95,000. I waited to get a second opinion from another plumbing company who pulled out two root balls and got things flowing for the next 6 months or so. Again, please get multiple quotes as always. But please don't use R... read more

Mark V. 

on Yelp

2 years ago

My wife and I had Radiant come to home for a leak repair on a pipe between our garage and kitchen. To allow easy access we authorized the tech to directly access the pipe through our kitchen wall cutting the sheetrock. The repair included two elbow joints and 11 inches of pipe and was straight forward and quick. The charge was $938. We strongly believe due to the urgency(no hot water) and my unavoidable absence due to work travel, that Radiant price gouged for this repair. We would strongly recommend not using Radiant f... read more

Dale T. 

on Yelp

2 years ago

I think these people might be scam artists. I paid TWENTY THOUSAND DOLLARS FOR NOTHING! The problem was a sewer drain from the apartment in back of the house backing up in the the apartment. They dug up a good portion of my clay pipe and replaced with PVC. Worked well for about a month then it happened again. I asked them to come back because obviously the problem was not fixed. They asked for $350 to clear the pipe from where they stopped to the street. I refused to use them again if they were going to charge me for s... read more

Wendy G. 

on Yelp

2 years ago

I previously posted a five-star review but in the interest of providing community service I feel compelled to write a second review. The first review commended Radiant's prompt and professional service in the face of a plumbing problem. I stand by that. However, as has been written in this space about estimates, costs, etc., I am providing a second perspective. I was quoted $50,000 to replace a limited run of sewer line (including the necessary tunneling) and a separate $1400 to replace a toilet flange and new toilet. The bi... read more

Melissa A L. 

on Yelp

2 years ago

A/C unit is less than a year old and the parts keep failing. When the coil failed, the compressor started to overheat and I asked if we'd need a new one. They said it wasn't necessary to replace it. As soon as the coil was replaced, the compressor failed and it takes 2 days to get a new one because they don't have any in their warehouse. With 2 babies and a Texas summer, staying home isn't an option for us. They offered to get us portable A/C units for our rooms but never followed through. Call after call, the dispatch team... read more