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Redeye Grill
- Restaurants
- New York, NY
About this business
Location details
890 7th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 10:00 p.m. | |
| Wed | 12:00 p.m. to 10:00 p.m. | |
| Thu | 12:00 p.m. to 10:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 12:00 p.m. to 11:00 a.m. | |
| Sun | 12:00 p.m. to 11:00 p.m. |
Not a good experience at all. The service and food were not up to its normal standards.
Business response:
We’re very sorry to hear your experience was not more enjoyable. Your feedback is important, and we’ll be sure to note your comments to help us serve our guests to the best of our ability. We would be grateful to welcome you back for another opportunity to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Service extremely slow. One hour to get cocktails
Business response:
We’re sorry to hear about the slow service, Annie. Your feedback is important, and we’ll work to improve the speed of our cocktail service. We hope to welcome you back for another chance in the future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Overpriced and bad food. Not what is used to be ! Feels like a tourist trap.
Business response:
We're sorry to hear that you were disappointed by your experience. Our goal is to provide delicious food for everyone and we'd be grateful for the opportunity to welcome you back for another chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Overall not a good experience. We placed our order as soon as we sat down. We ordered the bread and my husband ordered soup and we each ordered an entree. The bread - for which they charge $10- was burnt. Waiter replaced it after I complained. The entrees took an hour to arrive and they gave my husband the wrong entree. By this time we were starving and time was tight and the waiter was not available, so we ate what we received. Waiter finally came over and promised a discount. For all of the trouble. We ordered dessert and ... read more
Business response:
We’re very sorry for the delays, mistakes, and overall poor experience you had. Your feedback is taken seriously, and we’ll use it to improve our service. We apologize that your experience didn’t meet your expectations. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Redeye Grill is below mediocre. Went late afternoon while it was dead, and still waited 20 minutes for water to be brought over. If you enjoy snail-paced service, this is for you. There are thousands of restaurants with better food. I gave the waiter my card to pay and got the check and my card back I asked the bus boy if I was good to go because it looked weird and he said yes so I left but apparently that doesn't mean I paid and I got call after call claiming something went wrong and they were rude when I came back five mi... read more
Business response:
We’re sorry for the slow service and checkout confusion. This is not the experience we want for our guests, and we’ll address these issues to improve communication and service. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Service was beyond slow. Waitress didn’t come back after food was brought. Food was cold, and tasteless. Very disappointing experience. Manager took off the price of our entrees.
Business response:
We're very sorry that your experience was disappointing, Robyn. Our goal is to provide delicious food and excellent service and we would be grateful for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food over priced and not good not recommended at this time
Business response:
We are sorry to hear about your experience with our food and pricing, but we'll be sure to note your feedback. We hope to welcome you back for a second chance. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Food was decent. Never mix stuffing and dark meat. I pulled out three bones!!!!! 😠
Business response:
Thank you for your feedback, Kerry. We're glad you had a positive experience overall, but we're sorry you found bones in your stuffing. We'll be sure to note your feedback. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The decor here is lovely and it has a great energy. We were a little disappointed with the food though. The lobster roll we ordered had potato salad IN the roll, and more potato than lobster. The cute presentation (head on one end, tail on the other end of the roll) did not make up for the lack of actual lobster. Bar snacks during Happy Hour were very small portions. Definitely priced as Midtown, which we wouldn't have minded if the food was better. Not a fave.
Business response:
We're sorry to hear that you did not enjoy your food, Kelly. We'll be sure to note your feedback on pricing and quality to help us serve our guests. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Redeye Grill
How is Redeye Grill rated?
Redeye Grill has a 4.2 star rating with 7,543 reviews.
When is Redeye Grill open?
Redeye Grill is open now. It will close at 11:00 p.m.