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Redeye Grill
- Restaurants
- New York, NY
About this business
Location details
890 7th Ave, New York, NY, 10019, United States
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I need a refund overcharged our wines here by the glass is $40
Business response:
We regret to learn about an issue with your bill. Please call us at (212) 541-9000 so we can address your concerns directly. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
No purpose in reviewing this GREAT establishment since it won't be around anymore in two weeks. What is most upsetting is that the amazing staff has not been relocated to other Fireman restaurants or to other places that Fireman knows and reach out to. Mr. Fireman is gone almost 9 months and thus flagship of a restaurant that has given so many thousands of people memories they will never forget, has died too. The least you could do is to create a RedEye Grill cookbook - Restaurant & Bar, with bios of the people who gave thei... read more
Business response:
We appreciate your heartfelt reflection and the appreciation you’ve shown for the team and the many memories created here over the years. It means a great deal to know the impact the restaurant and its staff have had on so many guests. Your suggestion regarding a cookbook and staff recognition is also noted and appreciated. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
Nothing special about the food, service slow, ambiance and location near Carnegie Hall nice
Business response:
We're sorry to hear the food and service didn’t meet your expectations, though we're glad you enjoyed the ambiance and convenient location near Carnegie Hall. Your feedback is appreciated and will be shared with our team to help us serve our guests. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
I booked this restaurant because out of town friends were attending Carnegie Hall. I hadn’t been in a long while and I’ll never go back. The food was mediocre at best. The “dancing shrimp” was terrible. The drinks were way over priced. Also, how do you close down one quarter of your menu (all of the sushi) for a private party??!! We all wanted sushi and couldn’t order it. That’s just plain stupid of you. I’ll never go back here again. Don’t waste your time or your money.
Business response:
We're sorry to hear that your experience did not meet expectations. We understand how disappointing it must have been to find that sushi was unavailable during your visit, especially when that was something your group was looking forward to. We also regret that the food and beverage offerings did not meet your expectations. Your comments have been shared with our team, as we value all guest feedback and use it to help improve the dining experience. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Terrible waiter. Didn’t come back to our table once after we placed our order. Would have loved another drink but couldn’t order one.
Business response:
We're very sorry to hear that you did not receive more attentive service. Your feedback will be shared with our team to help us improve, and we hope to welcome you back for a more seamless experience in the future. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
I’ve gone to this place several times over the years when I’m in town from Texas. This place is losing its lease and will close after 30 years. It’s not a hole-the-wall restaurant, but a significant presence in midtown. I’m disappointed it is being allowed to close, especially since it appears they don’t want to do so. It’s a loss for the city. Sad
Business response:
We are privileged to have served you over the years. Your loyalty from Texas means everything to us, and we are grateful for your support. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
The restaurant has a great location, especially being right across from Carnegie Hall. However, we were seated at 7:30, and a medium-well steak did not arrive until 8:30, which suggests there may be some issues in the kitchen. Once the food finally arrived, it was actually very good. What was disappointing, though, was that there was no acknowledgment or compensation for the delay. Overall, it felt a bit like a high-turnover spot catering mostly to concertgoers heading to or from Carnegie Hall — relying heavily on the locati... read more
Business response:
We are pleased to hear that you found the food to be very good once it arrived, but we sincerely apologize for the lack of acknowledgment regarding the delay. We never want our guests to feel like they are part of a high-turnover environment where hospitality is sacrificed for location, and it is clear we missed the opportunity to make things right during your visit. Your feedback is invaluable as it reminds us to stay focused on the attentive service our guests deserve, regardless of how busy we are with the Carnegie Hall f... read more
Bad food and poor service. No wonder they’re closing.
Business response:
We are very sorry to hear that we missed the mark so significantly regarding both our food and service. We strive to provide a high-quality experience for every guest, and it is clear we fell short of those standards during your visit. We would appreciate the opportunity to learn more about what occurred so we can address these issues with our team. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
The food was terrible. Steak was chewy and grizzly. Less that the weight the advertised
Business response:
William, we are sorry to hear that you did not enjoy your steak. We will keep your feedback in mind as we make continuous improvements. We hope to see you again for what we trust will be an even better dining experience in the near future. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Redeye Grill
How is Redeye Grill rated?
Redeye Grill has a 4.2 star rating with 7,626 reviews.
When is Redeye Grill open?
Redeye Grill is permanently closed.