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Redeye Grill
- Restaurants
- New York, NY
About this business
Location details
890 7th Ave, New York, NY, 10019, United States
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The steak was overcooked and the brussel sprouts were undercooked. The beet salad was delicious, but overall, the meal was not worth the price we paid.
Business response:
It is disappointing to hear that the execution of your meal was inconsistent and ultimately did not reflect the value of the price paid. While we are glad you enjoyed the beet salad, serving an overcooked steak and undercooked side dishes falls short of our culinary standards. Your feedback regarding these preparation errors has been shared with our kitchen team to ensure better precision and value for our guests moving forward. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
The ambiance is appealing. The service is sloppy, hectic, and inattentive. Unfortunately, the food quality is only mediocre. This restaurant is completely overrated, and the food is overpriced even by New York standards and not worth the money.
Business response:
It is disappointing to hear that while you enjoyed our ambiance, the service and food quality did not meet your expectations. We strive to provide a polished experience, and we regret that we missed the mark for you. Your feedback regarding our pricing and value is being taken seriously, and we will address these concerns with our management and culinary teams to ensure we are delivering the high standard our guests deserve. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Friendly staff, excellent food, too oud service uneven.
Business response:
We are glad to hear that you enjoyed our excellent food and friendly staff. However, we take your feedback regarding the noise level and uneven service seriously, and we will address these concerns with our team to ensure a more consistent experience for our guests. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Unfortunately, this place, which was amazing in the past, greatly disappointed this time. Brussels sprouts were severely undercooked, sushi rice was under-seasoned, and the server didn't even ask why we left all of the Brussels sprouts on the plate. I don't think we will return.
Business response:
We’re sorry to hear your recent visit didn’t meet expectations. The issues you described with your food and the attentiveness of service are concerning, and we appreciate you bringing them to our attention. Your feedback will be shared with our kitchen and service teams for review. We hope to welcome you back for another chance to impress you. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
I ordered a filet mignon. It was overcooked and a tiny portion, but it cost an absolute fortune. Very disappointing.
Business response:
We’re sorry to hear your filet mignon was overcooked and did not meet expectations. Your feedback is important and will be shared with our culinary team so it can be addressed. We appreciate you bringing this to our attention. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Food was worse than a cheap diner 's. Risotto was too salty. Cesar salad had too much dressing.
Business response:
We’re sorry to hear your meal did not meet expectations, particularly with the risotto and Caesar salad. Your feedback on seasoning and preparation is appreciated and will be shared with our culinary team as we review consistency and quality. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
I only wish the food was the same quality as the service...Our food was served luke warm at best...for the food we ordered I thought the price was way to much...so unfortunately I will not be going back,in NY we are spoilt for choices.So no more Red eye grill going forward.
Business response:
We’re sorry to hear your meal didn’t match the level of service you experienced. Food quality and proper temperature are extremely important to us, and we’ll be addressing this with our kitchen team. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Tiny portions and drinks. Mediocre bread for the table- $10. Not worth it.
Business response:
We're sorry to hear that your experience did not meet expectations. We appreciate your input and will take it into consideration as we continue to improve our offerings. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
i had the lobster cobb. it was appetizer size and not much lobster meat. Felt robbed!
Business response:
We're sorry to hear that the lobster cobb salad did not meet expectations. We'll be sure to note your feedback and we hope to welcome you back for another chance to impress you. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Redeye Grill
How is Redeye Grill rated?
Redeye Grill has a 4.2 star rating with 7,626 reviews.
When is Redeye Grill open?
Redeye Grill is permanently closed.