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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Disappointed that car was not vacuumed when they said they did. All other was good.
Business response:
Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.
Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. When I came back the one tech working made a lot of excuses. Not reliable despite their name!
Business response:
It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.
Went in for noisy brakes. $635 later & problem still happening(replaced brakes, rotors & flushed brake lines)! Called back & going back 9/3/24. Obviously work completed not the problem! Very dissatisfied! Hopefully will fix this time with NO additional charges! Also upset I have to back again & reschedule other appointments!
Business response:
We're sorry to hear about the ongoing issues with your brakes and understand your frustration with having to return and reschedule appointments. We want to make sure we address this matter properly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will work with you to resolve this issue. We appreciate your patience and look forward to making things right.
They need to work and have better communication with customer, on the process and the next step.
Business response:
Thank you for your feedback and for the 5-star rating! We’re glad you had a positive experience overall. We understand the importance of clear communication throughout the process and are committed to improving in that area. If you have any specific concerns or need further clarification, please feel free to reach out. We appreciate your input and look forward to serving you even better in the future!
They lie! And are untrustworthy! They promised I could use a coupon and then would not let me use it! They do not return phone calls and make you wait forever and usually you have e to stay on top of them.
Never looked at the faulty component, claimed that they cleaned up stuff they didn’t
Scam bad business will never return. Had to go there for a recall rip off.
Dropped off our car to get the engine looked at. Asked for crew to specifically look at transmission, battery, alternator, and brakes. Crew stated that transmission needed to be replaced, however, stated that everything else was good to go. However, when I took my car to get looked at at a different shop, they said that the brakes were worn down 90% and the battery needed to be replaced. Spent $200 to get told what I already knew and it seems like they didn’t look at anything else I asked for other than the transmission.
Crooks do not back up their work do not return calls very disappointed customer service is poor over all worthless
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.