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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Worst service I have had. Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much longer for the car to be done If it wasn't a free first service I would have left. I had an appointment.
Business response:
We understand how frustrating it can be when service expectations are not met, especially when you had an appointment scheduled. It’s important for us to provide timely and effective service, and we regret that we did not deliver on that promise during your visit. We appreciate your feedback about the communication regarding your wait time and the lack of a ride home, as this is not the level of service we aim to provide. To ensure we address your concerns directly and improve our processes, please reach out to Steve Vigil, ... read more
They charged ridiculous amounts just for the car to end up worse than how it came in. They only do what they're told and don't think ahead or ask questions leaving the customer with issues they don't have the information for. When you start asking questions they look at you like you're the problem for having a brain that thinks ahead.
Business response:
It's disappointing to hear that you left feeling frustrated and with unresolved issues. We always aim to provide thorough service, and it sounds like we may have fallen short in anticipating your needs and addressing your concerns. We want to make sure you have all the information necessary to feel confident in the care of your vehicle. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was very disappointed I waited 1 1/2 hours for a scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website.
Business response:
We understand that waiting for an oil change, especially for 1.5 hours, is frustrating, and we sincerely apologize for the inconvenience you experienced. We strive to provide efficient service and a comfortable environment for our customers. Regarding the discount from our website, we appreciate your patience and want to ensure you receive the benefits you’re entitled to. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was hung up on while making the appointment. Placed on hold for 15 minutes. When I showed up to the appointment at 6:50a for my 7a appointment, no one would acknowledge I was at the locked door because they “weren’t open yet”. I was quoted a hour wait time when making the appointment and when I arrived at the appointment. I was at the dealership from 6:50a to 11:30a and I had to keep asking them to check if my car was done. They never completed the service and I have to go back because they didn’t have a part. My time was ... read more
Business response:
We understand how frustrating it must have been to feel unheard and to have your time not valued during your visit. It’s disappointing to hear that your appointment did not go as expected, especially regarding the communication and the condition of your vehicle upon return. We want to ensure this matter is addressed properly, and we encourage you to reach out to Steve Vigil, our Service Director, at 602-274-3800 or Svirgil@vtaig.com.
I keep taking my car and they don't find the problem with it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating.
Business response:
We understand how frustrating it can be when a problem persists despite multiple visits. Our goal is to ensure that every vehicle receives the attention it needs, and we're committed to resolving this for you. To address your concerns more effectively, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Took forever to check in. Gave me the wrong key fob when service was completed.
Business response:
Tommy, we understand how frustrating it can be to wait during the check-in process and to receive the incorrect key fob. Your feedback is valuable, and we are committed to improving our service. To address your concerns directly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
He told me it would be 409 and when I came to pay it was over 800
Business response:
It's important to us that our customers feel informed about their service expenses. We appreciate your feedback, as it helps us improve our communication and transparency. For further assistance regarding this matter, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payments. Poor customer service.
Business response:
We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.
I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the report so I can fully understand what was going on with my vehicle. I ended getting my car towed out of nissan and get it fixed elsewhere. After 1 week and a half of my vehicle being in the service center, it was still not fixed. One of the techs, Josh was very helpful and communicated the updates, but the manager did a terrible job communi... read more
Business response:
It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly.... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.