This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Unreliable and not very helpful in getting service needed for used vehicle sold to us
Business response:
Ensuring that every vehicle we sell is backed by prompt, effective service is essential to us, so we regret that this wasn’t reflected in your experience. We’d like to address any outstanding concerns you may have and make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.
Charged me to rotate my tires and didn't do it. Also had an oil change done, and my car was leaking oil immediately.Its a 2024 it should not be leaking any oil. I waited 3 hours with my kids first this nonsense appointment. I spoke with supervisor and he fixed everything
Business response:
We understand how frustrating it must have been to deal with the tire rotation and the oil leak on your 2024 vehicle, especially after spending so much time in our service department. We appreciate your patience and are glad to hear that our supervisor was able to address your concerns. Your feedback is crucial in helping us improve our services. If you have any further questions or need assistance, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Slower than usual to be met by service person; I asked for a Lyft ride; 20 minutes later I checked to see if Lyft was requested for me. It had not been requested; finally did.
Business response:
Stevie, thanks for your feedback! We’re glad you enjoyed your experience overall, but we apologize for the delay in service and your Lyft request. We’re working to improve our response times to ensure a smoother experience for everyone. Your insights help us get better!
It was okay. Took long and they didn't vacuum my car.. windows were done sloppy
Business response:
Thanks for your feedback, Janice! We appreciate your insights and apologize for the inconvenience. We're continuously working to improve our services, and your comments will help us address these issues. We hope to provide a better experience next time!
Disappointing due to fact that they had my new car for over 2 weeks. Wouldn’t get me a rent a car because the issue could be my fault. No communication.
Business response:
We understand how frustrating it must have been to be without your new car for such a long time, and we apologize for any lack of communication throughout the process. We strive to provide consistent updates and dependable solutions, and it’s disappointing to hear that we fell short of your expectations in this instance. For a more in-depth discussion regarding your experience and to ensure it’s addressed thoroughly, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Do not recommend. The service department attempted to tell me my vehicle needed more than it actually did.
Business response:
We understand how important it is for our customers to receive honest and accurate assessments of their vehicles. Your feedback is crucial in helping us improve our service standards. If you'd like to discuss your concerns further, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
My car had a bad battery and the dealership charged it and kept my car for a week. I had no updates until the car was ready to be picked up. I would call at least once a day and would get the response of “we will call you back and have the technician give you an update”. I wouldn’t get a call back. My car died 2 days later and I went ahead and replaced the battery myself. I wouldn’t recommend this dealership at all. The east side Nissan dealership was more supportive and helpful when called to ask how this service would take... read more
Business response:
We truly understand the frustration that comes with the lack of communication and extended time your vehicle was kept. It’s concerning to hear that you were not receiving updates and had to take matters into your own hands to replace the battery after the service. We apologize for any inconvenience caused and value your feedback as it helps us improve. To discuss your experience in more detail and work toward a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can’t work on it because it is a hybrid. If you are a NISSAN service center then you should be able to work on any NISSAN! Also, don’t waste my time by scheduling an appointment you can’t complete. Waste of time for me, for my husband to give me a ride to work and back to pick up my car, and for your staff as well.
Business response:
We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.
Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure out how to fix the issue so I asked Sammy to just put me in another truck wouldn’t do it told him this truck is a lemon all he told me is it’s under warranty. They replaced the transfer case that didn’t solve issues Ramon never gave me updates on what they were doing I had to call just to find out what was going on Ramon finally told me th... read more
Business response:
We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.