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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They don't call you when your car is ready. Very unsatisfied. Thank you again
Business response:
We understand how important it is to stay updated on the status of your vehicle, and we sincerely apologize for any frustration caused by the lack of communication. We strive to provide the best service possible and will work to improve in this area. If you’d like to discuss this further, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
They have really bad service they don't help The costumers about coverage of the car
Business response:
It’s important to us that each customer fully understands their vehicle coverage and feels supported throughout the process. Please know that we’re committed to improving, and we want to address your concerns directly. Our Service Director, Steve Vigil, is available to discuss your experience and make things right. You can reach him at Svirgil@vtaig.com, and he’ll be more than willing to assist.
Customer satisfaction comes with staff that understands what it means to the customer. You need to do a lot of things in you service department. Customer focus. How do you handle customers? I hate going places that cause me grief. I will give you a verse to use. Proper prior planning prevents xxxx poor performance. Although you can sub pretty in there for xxxx. The 7 Ps of customer satisfaction.
Business response:
Thank you for your feedback! We appreciate your insights on customer satisfaction and understand how important it is to have a knowledgeable and attentive staff. We strive to improve our service department continually and take your comments seriously. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He would be happy to discuss your concerns and work towards a better experience for you. Thank you for giving us the opportunity to improve!
I was told 2 hrs to wait for diagnosis and quote. 6 hrs later still nothing, most horrible service, lying to me saying my vehicle was already in the garage when it was still parked in the yard!! My truck may be Nissan but I don't trust the mechanical service team.
Business response:
We strive to provide transparent, timely service, and it’s clear we missed the mark in your case. Your trust is extremely important to us, and we’d like the chance to address these issues in detail to make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, who will personally assist you with your concerns.
I was not greated when I walked into the service department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in front of me and my wife. When i finally was helped, although I made an appointment to have a recall taken care of, I had to wait 10 minutes while the guy went to see if they had the part only to be told they'd have to order it and I could schedule an appointment once it was in. The guys made me feel like it was my fault. It was a wais... read more
Business response:
Ted, being greeted promptly and respectfully is essential, and we regret that you and your wife encountered anything less. It’s also disappointing that communication about the recall part was handled in a way that added unnecessary frustration to your visit. We’d like to ensure your next experience is far better and address these issues directly. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com,
I so regret purchasing my vehicle there. Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the message that I photographed on my phone. Come to find out he pushed the OK button to dismiss the alert. I decided to take it to Malloy Nissan where I learned the computer needed to reconfigure because when windshield was changed out it wasn't properly installed. On 10/29/24 appt for 7am took 8.5hrs for Diagnostic resulting in battery replace... read more
Business response:
Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered and the inconvenience this has caused, including the delays that affected your schedule. This experience does not reflect the level of service we aim to provide, and we’d like the opportunity to address these concerns in full. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can follow up and make things right. Your trust is important to us, and we’re committed to i... read more
No good Bringing my vehicle for transmission problems They don’t fix No recomendation Actitud bad
Business response:
We understand how frustrating it can be when your vehicle is not performing as expected, especially regarding transmission issues. We strive to provide the best service possible, and it seems we fell short in your case. To address your concerns directly and work towards a resolution, we invite you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was pretty disappointed. Came for two car detailings. For the amount I spent, one was done okay but still had bugs on the front of the car. The other one was rough. I still had dirt all over the back, the front window had spots left all over, on the inside there were still black marks on the dash, and the trunk was not vacuumed or cleaned even though I asked to make sure specifically it was. There was leaves all over the inside. And also had bugs on the front of the car still. It would have been fine for like $30 wash but ... read more
Business response:
Brittney, providing high-quality service is important to us, so it's disappointing to hear that areas were missed and your car wasn’t cleaned to the standard expected for a full detailing. Your comments about the bugs, dirt, and black marks left behind, as well as the situation with your phone charger, are being taken seriously. To ensure this is addressed thoroughly, please reach out to our Service Director, Steve Vigil, at SVirgil@vtaig.com.
Service takes too long there are very unorganized not knowing what's included with a purchase of a vehicle and what to charge a client
Business response:
We strive to make each service experience efficient and straightforward, so it's concerning to hear about the delays and confusion around service inclusions. We’d like the opportunity to address your concerns in more detail and make things right. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, so we can work to resolve this for you.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.