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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I am so disappointed in Reliable , I have purchased 5 New Vehicles, I will never recommend Reliable again and I will let everyone one I know to stay away. I sold yellow page ads for 32 years and I am friends with all of AbQ businesses, I will let them know how bad I was treated
Business response:
It’s clear from your long history with Reliable that you’ve been a loyal customer, and we’re disheartened to hear about your disappointment this time. We genuinely care about making things right and ensuring that you feel valued by us. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so he can personally address your concerns.
60,000 mile service of all major components was preformed. Three hour waiting period. to get complete service seemed excessive. Total cost higher than expected since I did not need oil change or new filter or lube job or tire rotation.which were done just prior to Reliable perfprmance.
Business response:
Thanks for your feedback, Stan! We appreciate you taking the time to share your experience. We aim to provide thorough service, and we understand the waiting time can feel long. We'll use your comments to improve our process and keep costs transparent. Your input is invaluable to us!
Unsatisfied with service car was left dirty and unfilled with gasoline after spending $765 dollars for maintenance service
Business response:
Dom, we strive to provide exceptional customer service and are committed to ensuring that every customer leaves our facility satisfied. To address your concerns promptly, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Hard to get a hold of anyone to schedule. On hold multiple times. In past washing my car has always been a part of your service. Hard to believe I can spend over $1000 and you don’t even wash the car.
Business response:
We're sorry to hear about your experience scheduling and the car wash service. We appreciate your input and will work on improving our communication and service offerings. Your satisfaction is important to us!
This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my service, and ended up being forgotten on hold for ten minutes (timed!) before giving up on one occasion. On the other hand, the dealership could not stop ‘communicating’ about how badly they wanted my car. The slew of calls, texts, emails, and even the ‘handy’ pamphlet they left in my car felt like the worst kind of harassment. And they didn’t eve... read more
Business response:
It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Direc... read more
Longer wait time than you told us, forgot about us, terrible. Wanted to charge us for something that was incorrect. No apologies.
Business response:
We sincerely apologize for your experience and appreciate your feedback. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will address your concerns and ensure that we resolve the issues you've encountered. Thank you for bringing this to our attention.
They told me I needed a gas cap and MFA. Gas cap was new and had it test at an emission shop and the MAF was not the issue it was throttle body. To top it off when I got back home they left the intake air box disconnect. Pay them $197 for them to no even do a correct inspection. I would stay away from this place, get an OBD reader and do your own codes.
Business response:
We sincerely apologize for the experience you had during your visit. It’s concerning to hear about the oversight and the incorrect diagnosis. We appreciate your feedback, as it helps us improve our services. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so he can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to regain your trust.
117 47thst nw albquerque nm 4 7 k a n c p a ml ey
The sales woman was good to me. The finance department on the other hand could oversee their clients information correctly and not give their clients any false information or hope.
Business response:
We're pleased to hear that your sales interaction went well, but we're concerned about the issues you mentioned with our finance department. Ensuring clear and accurate communication is important to us, and we want to address any misunderstandings promptly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can further discuss and resolve this matter.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.