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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We went in for a diagnostic test and were told that the problem with the check engine light was because it needed an oil change. We paid for both and pick up the car. At the time of pick up there was no check engine light, but it came back on within a few miles of driving away from the dealer. Our problem was not resolved or diagnosed.
Business response:
We understand how frustrating it can be when an issue like this isn't fully resolved, and we’d like the opportunity to make things right. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can take a closer look at your vehicle and ensure the problem is properly diagnosed and addressed.
Lied to by salesman, lied to by general manager. Agreed on price. After credit is run was told several times I have to renegotiate a higher price. Multiple problem with vehicl3. Service department says not their problem. Service advisor Tim angry all the time and hard to reach.
Business response:
We’re disappointed to hear about your experience and the challenges you've encountered. It's important to us that our customers feel valued and supported throughout their entire experience, both in sales and service. We’d like to address your concerns directly and make things right. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can discuss this further and work toward a resolution.
When I went to go get my license plate I seen my sales men behind employees door with windows I called him to ask where I can get my plate an I just seen him rejected my phone call he didn't look busy I forgot his name
Business response:
Thank you for bringing this situation to our attention. We sincerely apologize for your experience and the lack of communication you encountered while trying to get your license plate. This is not the level of service we strive to provide to our customers. To help us resolve this issue and improve your experience, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. He will be more than happy to assist you and ensure your concerns are addressed. Thank you for your feedback, and w... read more
Improperly done oil change caused oil leakage all over my garage and wasted my time having to back the following day. They blamed it on the guy being “new”. I spent more than 3 total hours over the two days it took to get the oil change done right. Super frustrating and zero attempts of service recovery by the many employees sitting around chatting about their personal lives.
Business response:
We understand how frustrating it must have been to deal with the oil leakage and to return for a second visit. This isn't the level of service we aim to provide, and your experience certainly doesn’t reflect our standards. We’d like to make things right and ensure this doesn’t happen again. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so we can address your concerns directly.
Awful communication. It took 7 days to do a simple tune up and brake job.
Business response:
We understand how frustrating delays can be, especially with something as important as a tune-up and brake job. Our goal is to provide timely and efficient service, and it seems we fell short in your case. We appreciate your feedback and would like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, at your earliest convenience. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.
23 Rogue. Dashlights and radio on and off infrequently. Not resolved. Left car all day. Upset
Business response:
Victoria, we understand how frustrating it must be to have your dashlights and radio continue to act up after leaving your Rogue with us for the day. Your feedback is important, and we want to ensure this is addressed properly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can further discuss the issue and work towards a resolution.
Terrible customer service and prices. No leadership skills from the Gm or service team just completely amazed by the crappy staff behavior.
Business response:
We're disappointed to hear about your experience and take concerns about our customer service and leadership very seriously. We would appreciate the opportunity to address this directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Business response:
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Won’t be going back there again. $200 look at my car and diagnosis it and didn’t even turn the light off. Worst service ever.
Business response:
We understand your frustration with the service you received and regret that it did not meet your expectations. We strive to provide high-quality service, and it’s clear we fell short in this instance. We’d like to address your concerns more thoroughly and ensure that any issues are resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He is available to discuss your experience in more detail and work towards a satisfactory resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.