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Renton Highlands Pet Clinic
- Veterinarians
- Renton, WA
About this business
Location details
3901 NE 4th Street, Ste 103, Renton, WA, 98056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
This place definitely needs more staff..... One day i waited an hour had to leave because it was such a long wait, came back the next day waited almost 2 hours to get a 30 second rabies shot!!! Will definitely go elsewhere
They scheduled my senior dog for drop off at 8 a.m. for a dental cleaning and at 1:30 they hadn't even started. When I picked him up they claimed he had pooped and had diarrhea in his kennel. No doubt, keeping a senior dog in a kennel for 9 hours seems insensitive. They claimed he was nervous. No doubt. When they brought him out to me he stunk so bad I almost gagged. I had to ask them to clean him up before I took him in my car! The charges were as high as a private practice vet clinic. Our scheduled 4:30 appointment wasn't ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. If you would like to discuss this further, please call us at (425) 255-5678 and we'd be happy to help you out.--Alyison, Hospital Manager
Horrible experience here from wait time, billing and follow-up. I brought my dog in for a wellness exam and was told it was a 1 hour wait. I waited for over 4 hours even though the staff kept telling me 30 more minutes. The vet ordered follow up tests and I was told the results would be back in 2 days and it took a week. Then they over-billed me for the office visit from the quoted amount they gave me. I encourage anyone who is reading this to go to Cedar River Animal Hospital and have spoken to others with the same type ... read more
Business response:
Jeff, thank you for taking the time to give us this feedback. It can often be difficult to estimate wait times with the unpredictable nature of a walk-in clinic, but we are genuinely sorry that we did not keep you updated in a timely manner. If you would like to discuss your visit further, please feel free to reach out to me at (425) 255-5678.--Alyison, Hospital Manager
After my visit, I felt almost swindled by this place, after checking the prices and confirming the costs were in no way a 'value' when compared to other local low cost vets.
Business response:
(This is the same response as we provided for your review on Google). We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. If there is anything else we can do to help, feel free to call us back at (425) 255-5678.--Alyison, Hospital Manager
We've taken Daisy, our rescue dog to Value Pet Clinic-Renton for three years for her required vaccine shots as well as her annual dental cleaning and comprehensive physical exam which includes a full blood chemistry workup and heartworm test, which always comes back negative for heartworm because she is on a monthly heartworm preventative pill. Every six months when I have to refill her heartworm prescription, the pharmacy calls to inform me Value Pet Clinic refused to authorize a less expensive generic substitution or thei... read more
Business response:
We greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.--Alyison, Hospital Manager
Very disappointed. Had to put my dog down two weeks ago. Called last week to see when his paw print would be ready for me. They said I would receive a sympathy card along with the paw print. Still have not received anything. I know it is not much, but would really like some sort of token of my lost pet of 15 years. The procedure was simple and staff was very caring, but all I ask is a token of my pets life, and two plus weeks seems too long. A simple paw print and sympathy card should have been produced within a week. Thi... read more
Business response:
Hi Debbie, I am so sorry to hear that you had that experience. We take saying good bye to a pet very seriously and I'm saddened to hear that we let you down during such a difficult time. I want to look further into this matter so I can see what happened. Can you please call or text us at (425) 255-5678 so I can do my best to get this taken care of? Thank you in advance.--Alyison, Hospital Manager
The staff is friendly, but I could do without the unnecessary add-ons and extremely long wait. I feel like I am at a used car lot and not the vet. At one visit, I came specifically for rabies shots for my cats, and agreed to additional vaccinations, only to be told that now that the additional vaccinations had been done, I could no longer get the rabies shots, but would need to come back at a later time and pay another wellness-exam fee before I could get the rabies shots I had come for in the first place.
Business response:
Thank you for taking the time to give us your feedback. We always try our best to meet our clients expectations, and I'm sorry that we did not meet yours. I'd love the chance to talk further with you about your concerns. Please feel free to reach out to me at (425) 255-5678 at your convenience.--Alyison, Hospital Manager
I will not go back to this office. While the staff is very nice it is obvious that they will rip you off. I have gone there twice where they have wanted to do unnecessary testing. I mFirst off, when you arrive they give you paperwork asking if you want all these extra things. I went with my dog and I was almost positive he had conjunctivitis. When we went into the exam room, the vet came in and the first thing she wanted to do was check him for glaucoma and see if he has a scratch on his eye. She never even mentioned conjun... read more
Business response:
Hi Lauren, thank you for providing your feedback and letting us know about your concerns. Our goal is to give not only our patients the best care possible, but make sure our clients feel comfortable with the care we are providing and we are sorry that we did not meet your expectations. If you would like to discuss this further, you are welcome to give me a call at (425) 255-5678. Thanks in advance!--Alyison, Hospital Manager
This place seriously disgusts me. We took a sick runt from the litter here to get checked and the vet barely touched him or examined him and immediately tried to urge us to put him down. let me start with the fact that it looked like they had no experience working with a runt puppy before nor did they have any intentions of helping. We took him to another vet who actually treated him and he is now healthy. I should have noticed that the woman was just exaggerating considering she was THAT critical when she told me my other d... read more
Frequently asked questions about Renton Highlands Pet Clinic
How is Renton Highlands Pet Clinic rated?
Renton Highlands Pet Clinic has a 4.1 star rating with 1,020 reviews.
When is Renton Highlands Pet Clinic open?
Renton Highlands Pet Clinic is closed now. It will open tomorrow at 9:00 a.m.