This profile has been claimed by the business owner or representative.
RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything about this service, from concept to execution, is bad. The web interface lacks the most essential functions, forcing you to download their garbage app. Instead of e-sign, or even just print and sign, they require you to take a selfie with an ID in it. I don't know if the designers are stupid or malicious, either way, the end result is to make the process of renting a place even more stressful.
Business response:
We apologize for any frustration, but want to assure you, our e-signature process is a fast and legally-salient means to solidify your lease. This ensures your lease is verified and legally signed. Please know that we value your privacy, and your ID is protected information.
absolutely the worst app ever. slow to download and customer service sub par. In my opinion, look for an app like this.
Business response:
Hi Les, we apologize for the tech support issue you experienced. We can assure you, this case has been escalated to our engineering team to ensure that all affected accounts regain access. We will update you as soon as the issue is corrected! Thank you again for your feedback!
I love renting from Evet, my private landlord! He stays right on top of everything. As far as RentRedi goes, it has never worked correctly OR timely!!! Not personable or helpful. I miss our old mngmnt co.
Business response:
Hi there Gigi, we're sorry to hear you've experienced frustrations with the app. We want to make sure RentRedi works for you. Please reach out to our support team, so we can work with you to enhance the rental process! support@rentredi.com (646) 741-9393
they will wake you at 4:00working for the landlord but not performing the responsibilities of the landlord period for instance I paid rent through PayPal for a while but the rent really doesn't show it. that's something the landlord needs to do is what I get from rent ready. Bottom line I don't trust enough. I gave them another star getting more comfortable with them
Business response:
Hi Gregory, we're sorry to hear that rent reminders are notifying so early. When a payment outside of RentRedi is made, your landlord will need to mark the payment as completed to stop the reminders. Here's an article to send to your landlord! https://help.rentredi.com/en/articles/5145772-overpayment-underpayment-on-charges-manual-entry
worst app ever avoid at all cost
Business response:
Hi there Dennis, we would love to hear from you- your feeedback is valuable to our growth! Please reach out to our support team at your earliest convenience! support@rentredi.com (646) 741-9393
charges too much of a fee on your rent
Business response:
While the card payment processing fee is industry standard, you can use a direct bank account connection on RentRedi and only pay $1! Here are the instructions in the link below, or call our support team for assistance! https://help.rentredi.com/en/articles/2748316-how-to-pay-rent-with-a-bank-account-ach support@rentredi.com (646) 741-9393
Dishonest landlord not returning my security deposit. app does not provide any kind of recourse. She should be kicked off this ap.
Business response:
We're sorry to hear that you're experiencing an issue with your security deposit. We want the rental process to be fair to everyone, but we are only the app your landlord uses to facilitate the rental process; we are not a legal organization. Please reach out to our support team so we can send resources. support@rentredi.com (646) 741-9393
horrible
Business response:
Hi there, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running!
Another annoying long process app that takes forever to get done. It would be quicker just to go up to the landlord and give them the info.
Business response:
Hi there! It seems like you're referring to the bank account verification process. We adhere to the highest security standards to ensure your information is secure. When verification is complete, you can use your bank account for fast payment processing! If we can assist at all, please reach out to our team. support@rentredi.com, (646) 741-9393
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,499 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.