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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After maintenance requests are submitted the details can no longer be viewed. Also the landlord has a document sent and signed that I never signed for.
Business response:
Hi Stephan, we would like to learn more about your experience and see if we can improve it and investigate the issue. Can you please reach out to team@rentredi.com and we will assist you with further troubleshooting steps!
nothing works
Business response:
Hi Andu, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
Have had issues every single time...
Business response:
Hi Stasha, thank you so much for reaching out and letting us know you're experiencing issues. We'd like to investigate and find the root of the issue so that you can have a much more streamlined and improved software experience! Can you please reach out to team@rentredi.com and we will work with you to resolve any issues!
I try to pay rent it says I need a update but there is no update, therefor your stuck in a loop
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running so that you're able to pay rent easily and seamlessly!
I can't update the app. when I push update button on the app, Google apps shows it's been updated already. I uninstalled and reinstalled, and keeps doing it. Help!
Business response:
Hi Juliana! For troubleshooting, please reach out to support@rentredi.com or message us via the chat button in your app and we will be more than happy to help assist you!
In App is requiring an "update". I click on it and it takes me to the Android Store where I can either uninstall or open. The app is up to date. When filling maintenance requests, it is impossible to upload a picture or video that was previously taken. It will ONLY do photos or videos that are taken THROUGH the app AND it will not do more than one. Period. Just one. Sometimes two or three pictures are required to give a useful visual to the people on the other end.
Business response:
Thank you for your detailed feedback. We're sorry to hear about the issues you're experiencing with the app. We've passed along your concerns about uploading multiple photos or videos to our development team. Please don't hesitate to reach out if you have any further suggestions or need assistance. We appreciate your patience and understanding!
Crooked company they charge the landlord for service. Then try and charge the tenants as well. Scam
Business response:
Hi Ron, we see that you worked with our chat support team regarding rental payments and the associated $1 ACH convenience fee. We would like to work with you to get you to answer any questions that you have and find a solution that works for you. Please reach out to us by phone or email. We're happy to help! support@rentredi.com (646) 741-9393
This app asks for more information than needed to set up direct deposit, and will not give you receipts for tax information if you manually pay to avoid the fees. You have to pay extra for get a credit score and the people in customer service were not very kind nor accommodating.
Business response:
Hi there! RentRedi only requests the information we require legally to process payments on your behalf. 1099-Ks sent from the payment processors don't include manually entered payments due to the legal responsibility to report accurate information guided by the IRS. We would be happy to assist more!! Please email support@rentredi.com!
Horrible company. FRAUDULENT CHARGES and trash customer service. I had to cancel my debit card and order a new one after being charged 5 months in a row - each month being assured the issue was resolved. STAY AWAY
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,354 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.