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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can't pay your rent without an added transaction fee. Why am I paying extra money for my landlord's convenience? Edit in response to the dev: My review will remain at 1 star. Landlords should pay for the convenience of using the app, but the app developer knows landlords would never sign up for a paid service. So they pass the cost to the tenants, who do not have a choice to pay any other way. I have to pay extra for rent because RentRedi has a terrible business model.
Business response:
Hi Adam, our payment processor, not RentRedi or your landlord, determines processing fees. We recommend ACH as the fee is only $1! For more information, please feel free to reach out to team@rentredi.com. We are more than happy to help!
Garbage app. Can't edit auto pay without paying the next months rent. Can't use photos in your camera roll for maintenance requests. If you can, use any other rent platform.
Business response:
Hi Elena, this doesn't seem right. With RentRedi, you can update auto-pay and attach maintenance requests. If possible, can you please reach out to team@rentredi.com with your account information so that we can investigate the issue?
You can't pay your rent without an added transaction fee. Why am I paying extra money for my landlord's convenience?
I don't see why the tenants should bear the payment fee especially when using the card. The requested bank info seem intrusive to me
Business response:
Hi there! Our payment processor, not RentRedi, determines processing fees. We recommend ACH as the fee is only $1! For more information, please feel free to reach out to team@rentredi.com. We are more than happy to help!
The length of time it takes to complete a transfer is a little crazy. If a tenant pays it take 4-5 business days every time. They charge the landlord monthly and they charge the tenant when they pay and it still takes forever. It would be twice as fast if they mailed me a physical check.
Business response:
Hi Cathy! Thank you so much for reaching out. RentRedi now offers 2-day funding with our new payment processor, Stripe. When you switch to a Stripe account, you get accelerated funding and a smoother experience for you and your tenant. Additionally, RentRedi offers discounts to Home Depot that can save you money!
Not user friendly.
Business response:
Hi Barb, we'd love to learn more about your experience. Can you please reach out to team@rentredi.com or design@rentredi.com so that we can gather more feedback on how to improve your experience?
They make it so complicated and hard to do
Business response:
Can you please share which features you find difficult to use? We'd love to learn more so that we can improve your experience using our app and make it more smooth! Please contact us at team@rentredi.com.
I have had the app for 2 weeks. Paid security deposit fine now that's it's time to pay the rent it won't even open.. this is stupid and just doesn't make any since.
Business response:
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at team@rentredi.com, using the blue chat button in your app, or by giving us a call at (917) 793-6068. We'd love to investigate further!
Your $32 fee sucks! Literally!
Business response:
We're always looking to improve your experience. The processing fees are set by our payment processor, not RentRedi. We recommend paying with ACH as the fee is only $1!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,353 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.