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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since March of this year, I've been having issues with rentredi. When my landlord first started us on this app, everything was set up for the 5th of the month, and she doesn't charge late fees. All of a sudden, March rent didn't go through. April went through with no issues for the 5th, but the system will not allow us to set up autopay. I've decided to go "stress free" and go back to my old way of paying the rent, bank to bank transfer.
Business response:
Hi Patrizia, thank you so much for reaching out and contacting us about this issue, we see the most recently created batch was created for an earlier date which blocked your autopay setup. We reached out to your landlord to help resolve the issue. Thank you again for flagging this up!
This app is kind of terrible. There are constant pop-ups with "offers" for unrelated companies, and there doesn't seem to be a way to disable this feature. Also, the back buttons don't work some of the time. And I can't go back to the home screen without being prompted every single time to add my bank account/credit card for rent payments or to view offers again. I do not need to set up payment; my landlord takes paper checks and I'm just trying to submit a maintenance request.
Business response:
Thank you so much for the feedback! Upon checking, we located a bug and fixed it. We value user feedback and appreciate you helping us improve our tenant experience. We’re sorry for your experience and thank you again for your feedback.
They charge an astronomical fee to pay your rent with a card, which is how most people would prefer to pay their rent anyway. If you pay through your bank account info, it takes a week to come out, which is also annoying. I wish my landlord would just go back to letting his tenants use cashapp.
Business response:
Hi Julia, we completely hear your concerns, and we are working to increase our process speeds in the coming months for bank payments, that way the convenience fees are only $1!
Looks like it would be a great concept, but it's far too buggy to use without constant annoyance, so I gave up. I just downloaded the app and got a pop-up notification in the middle of the screen thanking me for downloading it and told me about some special offers. Sounded interesting so I clicked ok. Checked it out and went back, the same message popped up, I cancelled. That message pops up literally every time I go to the dashboard. I tried everything, but it won't stop. Please fix this.
Business response:
We're sorry for the experience you had. We found the offer you referenced and updated it so you should be all set going forward. We only offer things that would help you as a tenant, so if you have any future issues in the app, please message us via the in-app chat and we will be sure to help you with anything needed!
Complete garbage. Nothing in the app works, I had to go to their website to complete the account setup and every time I open the app it takes me to a blank screen.
Business response:
This doesn't seem right and we'd like the opportunity to investigate the issue for you. Our tenant web portal is great for managing your rental experience but if you're experiencing issues with the app, we definitely want to take a closer look at this for you. Please email team@rentredi.com or use the blue chat button on our site to connect!
Good app if I can get it to work
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running!
Can't login to my account anymore. The message I get is "your account requires verification".
Business response:
We'll look into this issue for you. Please send us a note at team@rentredi.com so that we can follow up.
Too many unnecessary ads and emails just to pay rent.
Business response:
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If you'd like to be removed from emailing lists, there is an unsubscribe button located on the bottom of the email or if you reach out to us using the blue chat button we can help unsubscribe you!
I don't like the fact you need too go through my phone is fine. But, your not aloud free rain and access all my PII. That is an invasion of my privacy, just who do you think you are.
Business response:
Hi Robert, RentRedi does not access or store your personal information. We take security very seriously for our customers and value your input. If you'd like more information about how we protect your personal information, please reach out to team@rentredi.com. We are more than happy to assist!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,354 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.