RentRedi

3.9

Software company
Latham, NY

About this business

Technology Software company

Location details

800 Troy-Schenectady Rd, Latham, NY, 12110, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.92,077 reviews

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Michael D

2 months ago

This app sucjs

Business response:

Thank you for the feedback. We're sorry this hasn't been a good experience so far. If you can share what's going wrong, our 24/7 live chat team would like to help fix it!

Amy Wirkus

2 months ago

This app is ridiculous- it charges the tenants fees to make rent pmts. 67% of GenZ, 54% of GenX & 53% of Millenials are struggling to pay rent rn! Ya know who's NOT struggling? THE PROPERTY OWNERS WHO FORCE US TO USE THESE APP THAT DRAIN US! 3.1% Convenience fee for my rent = $22.70. That's a tank of gas. That's milk, eggs, butter, and bread. That's half my Internet bill. YOU SHOULD BE CHARGING THE PROPERTY OWNERS NOT US! Shame on you for profiting off the hardship of others!

Business response:

Thank you for taking the time to write this, Amy. ACH carries a $1 fee versus a percentage-based card fee, so it's the lower-cost option for your tenants. If you'd like help switching them over, our 24/7 live chat team can walk you through it!

James Wilson

2 months ago

be prepared for the never option to be ignored when asked if you're interested in insurance upsell or to set up auto pay.

Business response:

Thank you for flagging this, that's not the experience we want you to have, it sounds like there may be a bug! Please reach out via our 24/7 live chat so we can look into your account and get this fixed.

Gary Saucy

2 months ago

cant set it up im already a tennet

Business response:

Gary, we can get you set up in a few minutes. Give us a call at 917-793-6068 and we'll walk you through it and have you connected to your unit and ready to pay rent before you hang up. -The RentRedi Team

Jordan “[MK]Hurley697” Hurley

3 months ago

takes days to process your rent. says paid on the app but will take days for the funds to be taken from bank.. app is a joke

Business response:

ACH takes a few business days to clear, that's the banking network, not the app. We show it paid because the funds were there when you submitted, but they need to still be there when the debit posts days later. The lever: pay before 2pm ET and it debits same day. Yours went in Friday at 4:31pm, so it queued for Monday.

Michaela Kozenewski

3 months ago

sick of the constant notifications every day that I have no option of turning off

Business response:

Hi Michaela, thank you for sharing this, we understand how frustrating constant notifications can be. Our 24/7 live chat support team can help you review your notification settings and see what can be adjusted. Please reach out so we can help.

Rhea Jacanin

3 months ago

I have tried multiple times to use this app. the first time I was able to get into the banking part, but then when I went back to finish the rest of the app, it now says I'm not a tenant. I have lived in the same apt. for 10 years. Original problem might have been that a wrong e-mail address was entered by landlord, but now nothing works. I will pay thru zelle if I have to.

Business response:

Hi Rhea, thank you for flagging this, that's not the experience we want for a longtime tenant. This sounds like it may be tied to an account setting on the landlord side. Please reach out to our 24/7 live chat support so we can dig into your account and get this resolved quickly.

Kevin Freeman (DeusExVita)

3 months ago

app tries to put ads in you face for extras while charging you to pay rent, not a scam but painful as one.

Business response:

Hi Kevin, thank you for the feedback. Those prompts are meant to highlight optional features like renters insurance or credit reporting, not extra charges to pay rent. If they're getting in the way, our 24/7 live chat team can help adjust your experience.

Carey Marie

3 months ago

my landlord prefers this over anything else. It typically has not issues, but will randomly tell me I still owe even tho I've paid. typically, when I clear the cache it will clear that notification.

Business response:

Thank you for sharing this, Carey! We're glad RentRedi has worked well for your landlord overall. We'd like to fix that notification glitch, please reach out to our 24/7 live chat team so we can look into it and get it resolved!