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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Country won't set says update there is no update button
Business response:
Hey there! It sounds like the designated country in your phone's settings may need to be changed in order to access the app. RentRedi is only supported in the U.S. at this time. If you reach out to our support team, we would be happy to help you make this change! Call (917) 793-6068 or email support@rentredi.com.
Impossible to cancel. It's been a nightmare app
Business response:
We're sorry to hear you're having issues canceling, but we're here to help! You can follow the cancellation instructions below, or you can reach out to our support team for assistance. On your RentRedi dashboard, click the gear icon Click Settings Scroll to Cancel Your Membership Complete the Unsubscribe Flow (917) 793 6068 support@rentredi.com
Very disappointed try to defeat my account because my landlord changed companies 😒 😑 😕. Stop saying I am late with my June payment I paid it.
Business response:
Hi Mary, thank you for notifying us about your experience. We can confirm that your landlord is still working with us. If you are no longer paying through the platform, you can reach out to your landlord so they can turn off rent reminders. We apologize for the frustration this has caused. If we can assist with this issue, we'd be happy to help!
Charge high fees
Business response:
Hi Lindsay, thank you so much for reaching out! We appreciate you using RentRedi to manage your renting experience. However, RentRedi does not determine processing fees, though we can certainly understand your frustration. We recommend using ACH, as the fee is only $1! Please let us know if there's anything else we can help with!
Since December of 2023 I have been having an issue where I pay my rent but the app still shows that I owe. I am tired of getting emails and texts telling me that my rent is due when I have already paid it. I have to send a screenshot to my landlord every month. It's annoying and support was no help at all.
Business response:
We're so sorry to hear that you've been getting emails related to rent you've already paid. Our support team would be happy to work with you and your landlord so we can get this corrected! Please reach out to us by phone at (646) 741-9393 or by email at support@rentredi.com so we can assist you.
Gimmicky and struggles to perform the basic function it was made for.
Business response:
If you're having issues with payment processing or any function of our platform, please let us know! We want to make your experience with us as smooth as possible. You can reach us by phone at (646) 741-9393 or by email at support@rentredi.com so we can work with you.
Glitches constantly and doesn't save card information.
Business response:
We really appreciate your feedback, as it helps us improve. Would you be able to reach out to our support team so we can correct the issues with the payment methods and glitches with the app? You can reach us by phone at (646) 741-9393 or by email at support@rentredi.com so we can work with you.
What is wrong with this ap? It keeps saying update available, but there is none. Plaid is the worst. Very cumbersome.
Business response:
This is definitely not the experience we want you to have! Can you reach out to our support team so we can help correct this? Please reach out to us by phone at (646) 741-9393 or by email at support@rentredi.com and we'd be happy to help you.
It totally don't work
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,499 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.