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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It sucks! Why in the same hell would i want to pay for a service my landlord chose to use. I will only use you to pay the landlord otherwise your app completely sucks. No reason people should have to pay to use your service it should be put on the person who insists on it. I will NEVER EVER RECOMMEND YOU TO ANYONE. You're lucky you got 1 star I would give you a negative 1,000,000
Business response:
Hi Wendy! We strive to provide the best tenant experience possible by making it easy to pay rent, send maintenance requests, sign leases, and receive special discounts. We hope as you continue to use RentRedi and have a great experience. If you have more feedback, please reach out to our chat support, and we'll be more than happy to assist you!
Took almost an hour to load application, then was not allowing me to sign and submit. Super annoying
Business response:
Hi Cassandra! Our support team has reached out to your landlord so we can get this issue corrected. We have also emailed you directly and will reach out as soon as we have a resolution. Thank you for your patience as we investigate this issue!
It sucks! Why in the same hell would i want to pay for a service my landlord chose to use
Business response:
Hi Wendy! We strive to provide the best tenant experience possible by making it easy to pay rent, send maintenance requests, sign leases, and receive special discounts. We hope as you continue to use RentRedi and have a great experience. If you have more feedback, please reach out to our chat support, and we'll be more than happy to assist you!
Got charged double rent and they took 2 weeks to return my money. My auto pay set to the 25th of the month for no reason despite the first being my rent due date for over a year. Then I get emails saying I'm over due on rent even though I pay on time every month. Stop making everything an app and just have a mobile site!
Business response:
Hi there! Our support team has reached out via email to confirm your successful payment and autopay status. You can access RentRedi on the mobile site/ tenant web portal at https://tenant.rentredi.com/getStarted. If you have any issues in the future, please reach out to our support team so we can get that resolved as soon as possible!
Applied for an apartment that was listed only to be told after I paid for the application the unit was rent ready. Not even offered a refund nor was my application even processed and nobody to c9ntact regarding this. I guess it's a great app if you want to scam peopl. Out 49.00 and still looking for a place to rent.
Business response:
We're sorry to hear about the apartment; apartment hunting can be a challenge Please know that RentRedi does not control listing status, but we would like to process a refund since your application was submitted after the unit was rented. Please contact RentRedi Support at (646) 741- 9393 or at support@rentredi.com and we will be happy to help you!
Your additional build your credit is a joke! I've been paying my rent the day before my bill is due for 8 months and it has showed nothing on my credit report. Just another way to make money from people who are already struggling.
Business response:
Hi Danny! This is definitely abnormal and we want to get this corrected. Many of our customers benefit from the credit boosting and RentRedi support has reached out to correct this error. Thank you for flagging this up!
Since March of this year, I've been having issues with rentredi. When my landlord first started us on this app, everything was set up for the 5th of the month, and she doesn't charge late fees. All of a sudden, March rent didn't go through. April went through with no issues for the 5th, but the system will not allow us to set up autopay. I've decided to go "stress free" and go back to my old way of paying the rent, bank to bank transfer.
Business response:
Hi Patrizia, thank you so much for reaching out and contacting us about this issue, we see the most recently created batch was created for an earlier date which blocked your autopay setup. We reached out to your landlord to help resolve the issue. Thank you again for flagging this up!
This app is kind of terrible. There are constant pop-ups with "offers" for unrelated companies, and there doesn't seem to be a way to disable this feature. Also, the back buttons don't work some of the time. And I can't go back to the home screen without being prompted every single time to add my bank account/credit card for rent payments or to view offers again. I do not need to set up payment; my landlord takes paper checks and I'm just trying to submit a maintenance request.
Business response:
Thank you so much for the feedback! Upon checking, we located a bug and fixed it. We value user feedback and appreciate you helping us improve our tenant experience. We’re sorry for your experience and thank you again for your feedback.
They charge an astronomical fee to pay your rent with a card, which is how most people would prefer to pay their rent anyway. If you pay through your bank account info, it takes a week to come out, which is also annoying. I wish my landlord would just go back to letting his tenants use cashapp.
Business response:
Hi Julia, we completely hear your concerns, and we are working to increase our process speeds in the coming months for bank payments, that way the convenience fees are only $1!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,498 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.