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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company charges my landlord to process payments then tries to charge the tenant to report said payments. This site is the height of corrupt business practices. So your whole industry is corrupt, thank you for the clarification
Business response:
The cost of processing payments is industry standard and does not go to RentRedi. They go to the payment processor. We offer this optional Credit Boost service at a competitive rate, allowing you to boost your credit. Processing payments through our service is verified, providing you and the credit bureaus with secure and accurate reporting.
This company charges my landlord to process payments then tries to charge the tenant to report said payments. This site is the height of corrupt business practices.
Business response:
The cost of processing payments is industry standard and does not go to RentRedi. They go to the payment processor. We offer this optional Credit Boost service at a competitive rate, allowing you to boost your credit. Processing payments through our service is verified, providing you and the credit bureaus with secure and accurate reporting.
I have used rentredi for almost 2 years now for my 2 rental properties. The horrible thing about this platform is that whatever payments you're receiving from your tenant through the app is not secured. The tenant can call his/her bank and rentredi won't even protect you or try to counter the tenants claim. My tenant after paying for August and September through the app, later on disputed the payments over a month later and rentredi just pulled back all the money from my bank account. Horrible
Business response:
The regulations associated with this transaction are dictated by the National Automated Clearing House Association (NACHA), not RentRedi. Our chat support team provided instructions on how to dispute the returns in the system. The tenant's bank initiated the return of the payments, so please reach out to our support team so we can assist!
Low on features, reporting rent break down is terrible and not sure how all the rent processing on a debit card can charge 3 percent. ACH costing a dollar. for real? Retail makes it work and they are about as cut throat a business as it gets. Figure it out or you all are hust incompetent and greedy. The one good thing I will say is that over all the lay out of the app seems intuituve.
Business response:
We may have the features you were looking for, and we'd be happy to help you find it! We offer tenant rent reporting, rent reminders, late fee rules, maintenance coordination, accounting, & tenant screening. Tenant convenience fees are no one's favorite, but I can assure you that those funds don't go to RentRedi, but to the payment processors.
Another damn app to clog up life and my phone.
Business response:
Hi Shad! Thank you so much for leaving us a review! We hope you find RentRedi convenient to use to pay your rent and manage your renting experience! Additionally, be sure to check out the tenant perks section as well! We hope that makes RentRedi worth the download!
promo features don't work. charges $50 to use credit card. forces you to provide bank account info. sends constant reminders even when bill was paid because landlord didn't credit me in the app. no can refund or pay multiple payment types for same transaction. no partial payments. basically this app for landlords who are cheap an no like pay. they don't pay, but the tenant sure does. I am forced to use this app by my landlord. Its just more awesomeness, awesome shituation, awesome neighbors!
Business response:
Thank you for sharing your experience. We’re sorry to hear about these issues and truly appreciate your feedback. RentRedi’s goal is to simplify payments and support both tenants and landlords. Our team is here to assist you with any problems you’re facing and to continuously improve our features based on valuable input like yours.
What a joke. I can't even login due to an "unknown error." Waste of my time. Why can't I just login on my mobile browser? It forces me to use the app which doesn't work. Completely unable to access on account my mobile device.
This has to be the worst app I've ever had. The landlord keeps telling me there are documents ready for me to sign. There's nothing in my document folder. I've been going back and forth with customer service, they are no help. Landlord says one thing, app is saying another. I have uninstalled app, reinstalled app, rebooted phone. I have a new phone, everything is updated. Not sure what's going on but it's so frustrating. Even landlord is having issues with the app.
Updated to stripes, so no payment method there. when I try to add, it goes back to plaid, which doesn't work. The fees with this application are ridiculous.
Business response:
Hi Opal! Can you please reach out to support@rentredi.com? We will be more than happy to assist you in looking into this issue!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,745 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.