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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Crooks, unjustifyed rate increase of $3.35 per month !!! People there are cheaper apps being offered
Business response:
Hi there! We recommend using ACH to pay, as the fee is only $1! Thank you for taking the time to leave us a review and this feedback. We value every customer's input into how we can improve our product.
If I could give 0 stars I would. I have now been attempting resolve a payment issue for over 3 weeks. They have literally stolen $1995 from me and continue to blame propay for the process. It has been a call every single day and every time the story changes, first to that it would automatically get routed to the correct account then that my tenant would receive the funds. To this day neither my tenant nor myself has recieved the funds. Do yourself a favor and save yourself hours of grief.
Business response:
Hi John, thank you so much for reaching out. We appreciate how difficult the situation has been for you and your tenant and we are actively investigating the issue. Our Head of Support sent you an email regarding the situation and next steps to help resolve the issue. Thank you for bringing this to our attention!
The landlord requires I use your app, for his convience, and further requires that I pay for it.
Business response:
Hi Karen! We hope that you find RentRedi easy to use to pay rent and manage your renting experience. If there's anything we can do to help, please let us know! You can always contact us using the chat button in your app or emailing team@rentredi.com.
Be careful with this pp...when you add your debit card to pay...they charge you a percentage. But at no time do they tell you how much they charge you... out of 1300, they charged me an extra 40.91... exaggeratedly. just to pay my rent... very bad...
Business response:
Hi there! Our payment processor charges the processing fees, not RentRedi. There is a percentage fee for cards but for ACH the fee is only $1 so we recommend going that route. Additionally, the charge amount is shown at the top of the screen and in the total amount when paying so that way you can know the amount before submitting payment.
Multiple bugs made the app unusable. Allowing landlords to charge you rent but not allowing you to add a payment method with no explanation, bugs in the photos permissions settings that prevent you from working with customer support, bugs when you try to connect a bank account on mobile. Based on these reviews, these issues unfortunately seem common.
Business response:
Hi Clare! This doesn't seem right, and we want to take a closer look at this for you. Please reach out to team@rentredi.com so we can connect and investigate any further issues.
Was difficult to get to work. When I found out they charge a 15.51 fee,a convenient fee,I decided to delete it.
Business response:
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at team@rentredi.com. In relation to the fee, fees are determined by our payment processor, not RentRedi. We recommend using the ACH method of paying, as the fee is only $1!
Just bought this app and it's straight trash! Won't let me list my property and asks for all MY personal information! Just wanted it for the tenant screening but it's a bigger pain than I anticipated.
Business response:
Hi there! Thank you for reaching out and giving us this feedback. This sounds like an issue for our customer support; we are happy to help if you are experiencing any issues. If you haven’t already contacted them, you can do so at team@rentredi.com.
Landlords that are using this app for new perspective tenants should be illegal. Landlords making people pay $40 for applications just to deny every one. This company is making millions by taking our hard earned money. If 100 people apply for a house and of course only one person will get it then they make $3960 for doing absolutely nothing. It's simple math and simple robbery.
Aside from how you verify your identification for the app, I have high hopes for it as an effective and simple way to communicate with your landlords/renters.
Business response:
Hi Daniel! Thank you so much for this review. We appreciate you taking the time to leave us a rating. Please let us know if there's anything we can do to earn 5 stars!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.6 star rating with 1,354 reviews.
When is RentRedi open?
RentRedi is closed now. It will open at 9:00 a.m.