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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This app asks for more information than needed to set up direct deposit, and will not give you receipts for tax information if you manually pay to avoid the fees. You have to pay extra for get a credit score and the people in customer service were not very kind nor accommodating.
Business response:
Hi there! RentRedi only requests the information we require legally to process payments on your behalf. 1099-Ks sent from the payment processors don't include manually entered payments due to the legal responsibility to report accurate information guided by the IRS. We would be happy to assist more!! Please email support@rentredi.com!
Horrible company. FRAUDULENT CHARGES and trash customer service. I had to cancel my debit card and order a new one after being charged 5 months in a row - each month being assured the issue was resolved. STAY AWAY
This app is worthless
Business response:
Thank you for your feedback. We're sorry to hear about your experience & appreciate you bringing it to our attention. RentRedi offers a variety of features for tenants, including maintenance requests, online rent payments, and credit reporting. We would love the opportunity to assist you. Please don't hesitate to reach out to our support team! 😊
Won't select a country.....thos app sux ...tried updating atleast 10 times doesn't work ...Im never trusting it to hold My info...
Business response:
It sounds like you may be experiencing an issue with app. We apologize for the frustration this has caused, and would like to help! Please reach out to our support team. We would be happy to help you submit your application! support@rentredi.com; (646) 741-9393
50 dollars to apply and 50 dollar background check I didnt even need performed. How are these figures even forumulated? Just another example of predatory fees just to be able to live somewhere.
Business response:
Thank you for making us aware of this issue! We located your account and see that you were charged twice for your screening! We've initiated a refund for the screening charge which will return in 3 to 5 business days. We apologize for the inconvenience this has caused! If we can assist more, please contact our support team: support@rentredi.com.
Country won't set says update there is no update button
Business response:
Hey there! It sounds like the designated country in your phone's settings may need to be changed in order to access the app. RentRedi is only supported in the U.S. at this time. If you reach out to our support team, we would be happy to help you make this change! Call (917) 793-6068 or email support@rentredi.com.
Impossible to cancel. It's been a nightmare app
Business response:
We're sorry to hear you're having issues canceling, but we're here to help! You can follow the cancellation instructions below, or you can reach out to our support team for assistance. On your RentRedi dashboard, click the gear icon Click Settings Scroll to Cancel Your Membership Complete the Unsubscribe Flow (917) 793 6068 support@rentredi.com
Very disappointed try to defeat my account because my landlord changed companies 😒 😑 😕. Stop saying I am late with my June payment I paid it.
Business response:
Hi Mary, thank you for notifying us about your experience. We can confirm that your landlord is still working with us. If you are no longer paying through the platform, you can reach out to your landlord so they can turn off rent reminders. We apologize for the frustration this has caused. If we can assist with this issue, we'd be happy to help!
Charge high fees
Business response:
Hi Lindsay, thank you so much for reaching out! We appreciate you using RentRedi to manage your renting experience. However, RentRedi does not determine processing fees, though we can certainly understand your frustration. We recommend using ACH, as the fee is only $1! Please let us know if there's anything else we can help with!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,599 reviews.
When is RentRedi open?
RentRedi is closed now. It will open on Monday at 9:00 a.m.