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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
tells you your rent is late even when you pay. I reached out to their customer service and talked to 3 different representatives it is a bug where I get notifications when other Tennants haven't paid rent and they are unable to do anything about it.
Business response:
Hi there Michael, We apologize for the additional notification. The most common cause is an additional charge connected to your profile. We'd like to work with you and your landlord to correct this. Please reach out to our support team so we can make this right. support@rentredi.com (646) 741-9393
why is this app not password protected and requires no authentication to withdraw money from your Bank? this is disgusting. In response to reply: Compliant does not mean safe or intuitive. What a disgusting response. The bare minimum, obviously, is not good enough.
Business response:
Hi there Justin, We partner with Plaid to securely connect your bank account for processing. We are fully PCI DSS compliant and would not be able to process payments on your behalf without meeting these international legal requirements. If you have any further questions, please reach out to our support team. support@rentredi.com (646) 741-9393
high DO NOT recommend. I had to download and use for a rental that wound up not meeting my needs. I have contacted them about unlinking my checking account and was told that it would be automatic when the LL unlinked but it's not. This app continues to try and log into my online checking account despite that I deleted my account. Thankful I followed my gut and changed pw info.
Business response:
Hi Dedra, RentRedi does not initiate transactions unless designated from your account, so we'd love to see what you're experiencing that indicates your account is attempting to be accessed. We also see that your account was not deleted. Please contact our support team, so we can assist you. support@rentredi.com (646) 741-9393
tells you your rent is late even when you pay
rented a storage unit and can not autopay
Business response:
Hi there Gregory, We want to work with you and your landlord to assist with your charges and automatic payments! Please reach out to our support team, so we can make sure you're set. support@rentredi.com (646) 741-9393
already paid $50 to landlord
Business response:
Hi there Diana, It seems like you're referring to a payment you completed to your landlord outside of the system. Payments completed outside of RentRedi can be recorded in our system with a few clicks! Please reach out to our support team, so we can assist. support@rentredi.com (646) 741-9393
Renters Beware: When a landlord unlinks you from a property in RentRedi, you lose access to your payment history in the app. This is because payment history is only visible to tenants who are still connected to a property. Once you are unlinked or moved to "prior tenant" status, your payment records are no longer accessible through your account. This can be frustrating if you need proof of payment after moving. You need to contact the landlord. There are increased fees when making payments.
Business response:
Unlinked tenants can access their payment history in RentRedi. Your bank statements will also show your full payment history, as every transaction is documented. We recommend connecting a bank account as it has a $1 transaction fee. For assistance, please contact our support team. support@rentredi.com (646) 741-9393
why is this app not password protected and requires no authentication to withdraw money from your Bank? this is disgusting.
Everything about this service, from concept to execution, is bad. The web interface lacks the most essential functions, forcing you to download their garbage app. Instead of e-sign, or even just print and sign, they require you to take a selfie with an ID in it. I don't know if the designers are stupid or malicious, either way, the end result is to make the process of renting a place even more stressful.
Business response:
We apologize for any frustration, but want to assure you, our e-signature process is a fast and legally-salient means to solidify your lease. This ensures your lease is verified and legally signed. Please know that we value your privacy, and your ID is protected information.
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.9 star rating with 1,988 reviews.
When is RentRedi open?
RentRedi is open now. It will close at 6:00 p.m.