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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they removed the ability to receive notifications when a payment is late. it seems like a very critical function. when I asked if they would be restoring it, they said no. terrible customer service.
Business response:
Hi Patrick, we have a section of the system that shows all late charges. You can access it under Rent>View All Charges! We also have this article to assist: https://help.rentredi.com/en/articles/9931195-view-overdue-charges I also see that your feedback was sent over to our team. We greatly appreciate your insights!
I like how easy it is to pay rent. Don't like it cost me a extra $18 dollars to pay my rent in the app. I mean $18 extra dollars from every person that gets there money from SSI. Because they don't have a bank account really sucks, but I guess that how it is when you're poor.
Business response:
Hi Larry, the additional fee is industry standard for card payments through U.S. payment processors. Those funds do not go to RentRedi. The Social Security Administration does allow for direct deposit of SSI payments, and that would allow you to use the ACH payments for $1. For more information, visit: https://www.ssa.gov/deposit/howtosign.html
overdraft fees are killing me
Business response:
Hi Mark, please contact our Customer Support team (team@rentredi.com) and we will be more than happy to assist you!
to complicated.
Business response:
Our support team would like to help make you comfortable using the app moving forward. Please reach out to us so we can work with you! support@rentredi.com (646) 741-9393
-five stars worst people I've ever rented from
Business response:
Hi there Josh, we're sorry to hear that you had a negative experience with the property owners. RentRedi is the platform landlords use to manage properties, and we are not responsible for the property itself. If we can assist with your experience with the app at all, please reach out to our support team. support@rentredi.com (646) 741-9393
unfriended hard to use
Business response:
Hi there Nina, We'd like to help you get acquainted with the platform to make your experience with us smooth and effective! Please reach out to our support team for a 1-on-1 onboarding session. support@rentredi.com (646) 741-9393
The app thinks I'm a landlord and keeps trying to get me to sign up for it's service, to the point of excluding me from using the normal renter's features of the app. Replying to the developer below, I cannot simply login, because it takes me to the landlord sign up screen and has no option to change it. I attempted to get help from your service department multiple times and no working solution was provided other than using the website on my laptop.
Business response:
Hi there Charlie, If you accidentally signed up as a teammate (or signed up as landlord instead of a renter), you can simply log in to the tenant app with those same login credentials! :blush: If you need any assistance, please contact us! support@rentredi.com (646) 741-9393
terrible.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
Tenant here. App is extremely buggy. The "add bank account" function just loads and loads and loads with no sign of being able to enter account information. Along with this, it was very difficult to apply to the house in the first place. The "flow" of entering information seemed disconnected. The whole process from application to paying rent has had nothing but bugs and confusing in-app redirection.
Business response:
Hi there, We greatly appreciate your feedback. It really helps us to grow as a platform! We ask that you reach out to our support team so we can review your account history and get these issues corrected. Thank you again for reporting these issues! support@rentredi.com (646) 741-9393
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.9 star rating with 1,988 reviews.
When is RentRedi open?
RentRedi is open now. It will close at 6:00 p.m.