RentRedi

3.6

Software company
Latham, NY

About this business

Technology Software company

Location details

800 Troy-Schenectady Rd, Latham, NY, 12110, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.61,354 reviews

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Bernie Attorney

2 years ago

Terrible functionality

N Marti

2 years ago

While the app isn't as intuitive as I'd like, it is convinient. Now that being said, there is problem with how late fees are being handled. In NY, where I reside, late fees are either legally only 5% of your monthly rent or $50 or whichever is the lesser amount. Currently the late fee for my apt is set at $50 per week late. This is highly illegal in New York state and needs to be addressed immediately as I cannot believe there is only this one landlord doing this.

Eric W

2 years ago

Cant sign my lease due to the app not even having an option for file permissions.

Business response:

Hi Eric! This doesn't seem right, and we would like to take a closer look at this for you. Please email team@rentredi.com so we can connect.

Billy Cowan

2 years ago

I had downloaded the application and went through the process but errors popped up and I now have a duplicate profile and got locked out, so was left hanging no able to pay rent with this application, so did cash app QRcode scan. Poof no more problems.

Business response:

Hi Billy! We're sorry that you experienced issues, and we want to take a closer look at this for you. Please email us at team@rentredi.com so we can connect and get this resolved for you!

William Kidd

2 years ago

I wouldn't use this app or company. I have been trying to use them as a landlord and has an issue with the background checks. Submitted call and talk to customer service and they told me they would reach out within 24 hrs. That was last week. Still no answer or email. Most of the things you pay for are a scam

Business response:

Hi William, we're sorry you didn't receive the best customer service. If you want, please reach out to our chat support team or email team@rentredi.com and we can work with you to get your issue resolved.

Bree

2 years ago

If your landlord uses this app I don't advise you to fall behind on rent. Instead of one payment, it's broken down into sections and if you're late on one of those sections then it charges you by the day until you pay it. If youre late on 4 things and it's 6 bucks a day that's 24 bucks a day. 24 bucks a day for a week, that's $168 late fee that you have to pay on top of next months rent and bills. Don't fall behind on rent is all I can say.

Business response:

Hi Bree! Charges and late fees are not determined by RentRedi but we appreciate your feedback on the app. If you have any issues navigating the app, please reach out to our customer support and we can help make sure everything is in order!

Uber Girl

2 years ago

I'm a tenant. I just signed a lease and tried making my first payment with this app for the security deposit. IMO the amount to send money via debit card was robbery. There are other cheaper options through other apps. A redeeming quality to this app may be that it reports on time payments? I'm wondering how, if this costs extra money, etc. I'll come back to update as I use it more.

Business response:

Hi there! We want to create the best experience possible for our tenants, so we appreciate your feedback. Payment processing fees are determined by our processor, not RentRedi. We recommend using ACH as that fee is only $1. We do have an additional service that reports on-time rent payments to TransUnion!

Mark Gibbons

2 years ago

Keep raising your fees at a point in time that rent itself is ridiculous.

Business response:

Hi Mark! RentRedi hasn't raised our processing fees. That being said, we recommend using ACH, as the fee is only $1!

Jim Peterson

2 years ago

This is the worst written app I've ever used. It tries to force you to auto pay no options for mail in or local drop also tries to sell you renters insurance even if you already have it! Total JUNK!

Business response:

Hi Jim! Thanks for this feedback. If you'd like, you can use our partnership with Chime to deposit cash at more than +90,000 locations and then submit the payment through RentRedi. You can also mark the renters insurance as already insured or click the "X" so the notification doesn't appear anymore. We will use your feedback to improve the app.