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RentRedi
- Software company
- Latham, NY
About this business
Location details
800 Troy-Schenectady Rd, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't see why the tenants should bear the payment fee especially when using the card. The requested bank info seem intrusive to me
Business response:
Hi there! Our payment processor, not RentRedi, determines processing fees. We recommend ACH as the fee is only $1! For more information, please feel free to reach out to team@rentredi.com. We are more than happy to help!
The length of time it takes to complete a transfer is a little crazy. If a tenant pays it take 4-5 business days every time. They charge the landlord monthly and they charge the tenant when they pay and it still takes forever. It would be twice as fast if they mailed me a physical check.
Business response:
Hi Cathy! Thank you so much for reaching out. RentRedi now offers 2-day funding with our new payment processor, Stripe. When you switch to a Stripe account, you get accelerated funding and a smoother experience for you and your tenant. Additionally, RentRedi offers discounts to Home Depot that can save you money!
Not user friendly.
Business response:
Hi Barb, we'd love to learn more about your experience. Can you please reach out to team@rentredi.com or design@rentredi.com so that we can gather more feedback on how to improve your experience?
They make it so complicated and hard to do
Business response:
Can you please share which features you find difficult to use? We'd love to learn more so that we can improve your experience using our app and make it more smooth! Please contact us at team@rentredi.com.
I have had the app for 2 weeks. Paid security deposit fine now that's it's time to pay the rent it won't even open.. this is stupid and just doesn't make any since.
Business response:
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at team@rentredi.com, using the blue chat button in your app, or by giving us a call at (917) 793-6068. We'd love to investigate further!
Your $32 fee sucks! Literally!
Business response:
We're always looking to improve your experience. The processing fees are set by our payment processor, not RentRedi. We recommend paying with ACH as the fee is only $1!
After maintenance requests are submitted the details can no longer be viewed. Also the landlord has a document sent and signed that I never signed for.
Business response:
Hi Stephan, we would like to learn more about your experience and see if we can improve it and investigate the issue. Can you please reach out to team@rentredi.com and we will assist you with further troubleshooting steps!
nothing works
Business response:
Hi Andu, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at team@rentredi.com? We'll get you up and running.
Have had issues every single time...
Business response:
Hi Stasha, thank you so much for reaching out and letting us know you're experiencing issues. We'd like to investigate and find the root of the issue so that you can have a much more streamlined and improved software experience! Can you please reach out to team@rentredi.com and we will work with you to resolve any issues!
Frequently asked questions about RentRedi
How is RentRedi rated?
RentRedi has a 3.7 star rating with 1,745 reviews.
When is RentRedi open?
RentRedi is closed now. It will open tomorrow at 9:00 a.m.