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13815 Manning Dr NW, Edmonton, AB, T9E 0Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
The salesman was great
This is a great dealership. I purchased my car there about a year ago and had a great sales experience without any heavy pressure, especially with all those “extras” that most dealerships try to sell you. I have just recently had my vehicle serviced there and it’s all done promptly and efficiently. The very roomy waiting area is very comfortable with a selection of complimentary fountain beverages or Starbucks coffee. This is definitely a recommended dealership for sales and service.
I have been coming to Rivercity for about a year now. Have had some major services done and really impressed with the workmanship and the people in the service department. I’ve been driving and dealing with dealerships for about 45 years and I can honestly say that you guys are the best.
This was one of the worst dealership experiences I've ever had. I brought my vehicle in because the transmission failed while it was still under warranty, but they refused to honor the warranty and simply tried to get rid of me instead of helping. Their customer service was terrible, and the staff were rude and unprofessional. In my experience, they make promises about the warranty to sell cars, but when customers need warranty service, they don't stand behind it. I would never recommend this dealership to anyone. Save yours... read more
Business response:
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I have always been a loyal customer with Rivercity Hyundai but today my expectations were shattered when it comes to detailing. I left my car there yesterday for the whole day. Coming back to pick it up I could clearly see the tires were not clean but I give a thumbs up to the lady who gave me a loaner for the night. Now the next day coming to pick up my car what do I see. Carpet was not shampooed and also the seats had sticky stuff which was not cleaned. I ask my service advisor to check the car herself if this is what I pa... read more
Business response:
Thank you for your loyalty and feedback. We appreciate you giving us the chance to make things right and re-clean your vehicle. We will address these concerns immediately to ensure this experience does not happen again. General Sales Manager Billy Salame
I got my service and rear tire checked but they kissed to put part on my tire .
Business response:
Thank you for expressing your concerns, our service manager will be in touch to rectify the situation. General Sales Manager Billy Salame
When asked about purchasing tires the lady informed me that I could go elsewhere, that wasn’t helpful. For a nice scratch on hood of my car since I’m going elsewhere for tires mind aswell go elsewhere to have the chip fixed. Overall I love Rivercity Hyundai and have always gotten exceptional service but it just wasn’t this time.
Business response:
We’re sorry this visit missed the mark. That’s not the experience we aim for. Thank you for your continued support, and we’d appreciate the chance to regain your trust again. Please feel free to reach out to me on your next visit. Billy Salame General Sales Manager 780-371-3700
Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously issued on my vehicle. I’ve researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall r... read more
Business response:
We’re sorry for your experience. Our team confirmed that oil consumption is not part of the recall. Your initial concern about engine noise was resolved after the oil change, and we advised that further testing would be needed to determine the cause. If you have any questions, please reach out. Billy Salame General Sales Manager 780-370-3700
Fucking awful
River City Hyundai has a 4.6 star rating with 6,044 reviews.
River City Hyundai is closed now. It will open tomorrow at 7:00 a.m.