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River City Hyundai
- Automotive
- Edmonton, AB
About this business
Location details
13815 Manning Dr NW, Edmonton, AB, T9E 0Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
Be careful taking your car here for service it's such a scam. Came to change brake pads on my car $1200. And had a clacking noise. Paid for a "peace of mind inspection" 167 dollars. Were they can not even inspect that an clamp was missing on an axle both and not realize one of the shocks was "leaking". This should have been noted on first inspection. Today I came and after 340 dollars and fours hours later to tell me something that should have been noted first time but got charged 340 to tell me know. Which I dont believe ca... read more
I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four ... read more
Business response:
Thank you for sharing your experience. We understand how frustrating this situation has been, and we truly empathize with the challenges you've faced. We want to clarify that Hyundai has honored their warranty and covered all repairs related to the issues you've encountered, including the engine replacement and the catalytic converter. This is exactly what the warranty is designed for, to protect customers when unexpected problems arise, and to ensure that vehicles are repaired at no cost to the owner. River City Hyundai ha... read more
Brought my vehicle in at 8:08 am and wasn’t ready til 10:35 for an oil change…..,way to long for basic service! Needs improvement!
Business response:
Your feedback is important to us. We apologize for the extended wait time during your recent visit for an oil change. I understand there was a couple factors that lead to this wait time which my service manager Jon had spoken to you about. I hope you can understand, and your business is greatly appreciated.
Dealing with River City Hyundai was great , excellent communication, quick answer on phone call , especially Kevin GILL dealer it's available, helpful, enthusiastic and willing. I whish him the best on that business
Business response:
Thank you for the kind words, Alex. your business is greatly appreciated!
UPDATE As someone who worked here, I can’t stress enough how shady this dealership is. They pressure customers into signing deals quickly, even if they’re not fully comfortable. If you try to cancel, you’ll be hit with unexpected fees that were never explained. They also ignore your budget, upselling you on things you don’t need. It’s all about making a sale, no matter how much it costs you. Do your research and save yourself from the headache! River City Hyundai is a shady dealership. They manipulate customers into overpr... read more
I bought a 2018 Chrysler 300s with 120,000 km on it in February 2024. It's been 4 to 5 months since then I've replaced the thermostat got a coolant and flush. Well I did that on my own. Figured me as well. Since then come to realize the oil cooler has been leaking prior to me buying it. There's a radiator leak prior to me buying it and now currently I had to replace both the right and left Cadillac converter two different o2 sensors. And it's still not running! Now my situation was I was working out of town 15-hour shifts on... read more
Will never use this company again! I've left A comment already about how I was taken advantage due to my work schedule and the job title I had. No I take my share of the blame being that I trusted them! I got a Carfax. I got the mechanics report but somehow it overlooked an oil cooler that was leaking. The radiator was leaking. The thermostat went within 2 months. I've replaced all that. Now the car is in the shop and I had to replace the right and left Cadillac converter and 202 sensors. I'm about $4,000 deep and repairs th... read more
We are not happy with our experience. We waited for more than 5 hours before we learned the problem. For the first time, we went for a car service with River City Hyundai we were not offered a loner by the agent. We won’t be able to bring our car home because the short block needs to be replaced it cost a lot of money. He offered us an Uber. So we have to go home and spend $800 plus for some parts that they replaced with a car that has alot more problem to deal with.
Business response:
Hi Florence, I had spoken with your daughter yesterday, please see the response below. I understand you have already spoken with Jon yesterday to have a game plan for this situation. Please keep in mind this is a bit of a process as the code you had was not a reflection of Hyundai's engine campaign you had referred to. We look forward to getting the keys from you tomorrow to help serve you better. Thanks
The service agent started with my service and then took a call making me wait. It told to long as I moved to another agent. She did take good care of me. The odds of returning to Riverside is very slim
Business response:
Thanks for speaking with us, Rom, hopefully we see you again in the future.
Frequently asked questions about River City Hyundai
How is River City Hyundai rated?
River City Hyundai has a 4.6 star rating with 5,506 reviews.
When is River City Hyundai open?
River City Hyundai is closed now. It will open at 7:00 a.m.