River City Hyundai

Andrea W. 

on Birdeye

3 years ago

I went to pick up my vehicle I was treated good (no problem there) after I was handed the keys I was told my vehicle was at the side all washed and vacuum, but when I opened the door they didn’t do any vacuum,I felt disappointed but I just get in and drive away(.I’m over that anyway.)I think whenever you guys have a vehicle for more than a week for repairs ,wash and vacuum is not too much of a curtesy for your costumers (just me saying) ,other than that the treatment is always good with respect. 

Larry O. 

on Birdeye

3 years ago

After waiting since November for a part, I was pleased with the speed of the job , and the work done. What I was NOT impressed with is the fact that the service representative informed me that they recommended a rear wheel alignment adjustment. My vehicle is only 4 months old, (with 4,000 KM) and somehow already requires this adjustment. When I asked the cost of this repair I was told $159, but since I had a newer vehicle, they could offer me a discounted rate of $99. Here’s an idea, as a gesture of goodwill, and in recognit... read more

Aidan T. 

on Birdeye

3 years ago

Took my car in for “peace of mind” inspection... was there 5 hours...when I went to my car parked outside after the service... the back of the car was covered in some kind of after spray which seemed like paint...the service lady took pictures... went pack a few days later to show the service manager what had happened.... walking outside, I slipped on the 6 uncles of ice directly in front of the main entrance & almost broke my hip, & cut my hand... won’t be taking my car there anymore....& the SUV which I was planning to pur... read more

Mike S. 

on Birdeye

3 years ago

Repair was completed properly, had to wait on part to arrive. Part got lost, dropped car off Monday was contacted Wednesday saying part had not arrived and should be here Thursday or Friday. I never heard back from the dealership. When I called Monday I was told car has been invoiced and ready for pickup. Invoice matched quoted price to the penny. 

Cheryl D. 

on Birdeye

4 years ago

My car was finished before estimated time.Had a little mix up about my keys when I picked it up.Gave me the wrong keys .There were 2 Cheryl’s picking up around same time.Only took a few minutes to figure it out.Pretty funny 

Nikola A. 

on Birdeye

4 years ago

Keep being disappointed with the customer service at this place. Very sad as it used to be one of the best dealerships that I've been to. Maintenance department is just horrible, customer service is a big zero. I've purchased 3 vehicles here in the past and have serviced them all here as well, but will be looking for a new place to service my vehicle now. They will only be pleasant and helpful while selling you a vehicle. My experience with River City was terrible evertime came in since the day I've purchased my vehicle in... read more

Elaine D. 

on Birdeye

4 years ago

I realized in the morning that one of the tires on my car was low. Drove into dealership in the pm after work and they took car in right away. I waited and within 40 minutes, the tire was fixed. 

sho c. 

on Birdeye

4 years ago

I met with Gracyn to check out a vehicle. She is such a sweet young lady no pressure made me feel right at home wish more sales people could be like her. I ended up coming home with a vehicle so happy and such a privilege to have dealt with her 

sho c. 

on Birdeye

4 years ago

Grayson was fabulous to deal with very happy