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River City Hyundai
- Automotive
- Edmonton, AB
About this business
Location details
13815 Manning Dr NW, Edmonton, AB, T9E 0Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
Will never use this company again! I've left A comment already about how I was taken advantage due to my work schedule and the job title I had. No I take my share of the blame being that I trusted them! I got a Carfax. I got the mechanics report but somehow it overlooked an oil cooler that was leaking. The radiator was leaking. The thermostat went within 2 months. I've replaced all that. Now the car is in the shop and I had to replace the right and left Cadillac converter and 202 sensors. I'm about $4,000 deep and repairs th... read more
We are not happy with our experience. We waited for more than 5 hours before we learned the problem. For the first time, we went for a car service with River City Hyundai we were not offered a loner by the agent. We won’t be able to bring our car home because the short block needs to be replaced it cost a lot of money. He offered us an Uber. So we have to go home and spend $800 plus for some parts that they replaced with a car that has alot more problem to deal with.
Business response:
Hi Florence, I had spoken with your daughter yesterday, please see the response below. I understand you have already spoken with Jon yesterday to have a game plan for this situation. Please keep in mind this is a bit of a process as the code you had was not a reflection of Hyundai's engine campaign you had referred to. We look forward to getting the keys from you tomorrow to help serve you better. Thanks
The service agent started with my service and then took a call making me wait. It told to long as I moved to another agent. She did take good care of me. The odds of returning to Riverside is very slim
Business response:
Thanks for speaking with us, Rom, hopefully we see you again in the future.
I made an appointment a week ahead, dropped my car off the evening before so it was ready for a 7:30 appointment. I specifically asked to be phoned when the car was in the shop. Never heard a thing. I phoned at around 10 snd confirmed what work I wanted done, phoned again at 12 and 2:30 and got the impression the car hadn’t even been looked at. Finally around 3:30 I was told the brakes needed to be done. So left the car overnight again and finally the work was done Friday morning. When I was asked what happened the previous ... read more
Business response:
We appreciate the feedback and apologize for your experience, Marilyn, we left you a voicemail so hopefully we can connect to make this right for you.
By far the worst and most dishonest factory dealership in Edmonton. Operating at Alberta av used dealership tricks. Made me despise Hyundai brand because of them
Business response:
Hi Izedin, we tried calling you but were unable to get a hold of you, from our records it doesn't look like we've had dealings with you for over 3 years now, if there was a problem with something in the past please contact Kurt at 780-371-3700 so we may assist you.
(1) I have been a loyal customer of River City Hyundai since 2019 when I purchased my car. I have exclusively relied on their services to avoid any warranty-related issues, as advised by the River City staff themselves. In addition to my initial purchase, I also acquired their extended warranty for my vehicle. Therefore, it was extremely surprising and disappointing to encounter the worst customer service experience I have ever had when I brought my car to them last Saturday. Upon noticing the oil pressure light on my dashb... read more
It sucked. Came in for a recall that took 10 minutes and then an hour later had to ask where was my car, to find out it was low on oil when they did their check. I was not advised or asked how I would like to proceed! Received a text saying they were sorry I missed my appointment????? Won’t be going back.
I went to rivercity hyudai I accepted sevice 1 which was include car wash , car tire air pressure check up , vaccum mats , inspect and lubricate latches - hinges- locks , fluids top up But i just got only oil change nothing else. They should had do whatever they are showing in service chart 1 ... Unsetisfied 👎
Hi guys When I went to river city hyundai for transmission service it's 100040 km only 40 km above from warranty. After they change transmission oil my car gear start slippery. Then they told me to come to visit I went there back 110000km they didn't found any code and they sent me home. Then again I went there 126000km they said they feel hard shifting but no code they sent me home . Then I went to hyundai 137000km they found transmission code and they said they have to replace the transmission. But now they are saying it's... read more
Business response:
Hi Singh, I will have the Service Manager reach out to you to provide some clarity to the situation.
Frequently asked questions about River City Hyundai
How is River City Hyundai rated?
River City Hyundai has a 4.6 star rating with 5,380 reviews.
When is River City Hyundai open?
River City Hyundai is closed now. It will open tomorrow at 7:00 a.m.