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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough.
Business response:
Thanks, Alex! Let us know if you ever have any issues!
I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough.
Business response:
Thanks, Alex! Let us know if you ever have any issues!
Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail.
Business response:
Hi Dolly, We are so sorry to hear that you have been affected by multiple outages in your area. A site of ours has been vandalized three times causing the outages. While we have made significant strides to add a redundant service link, it is clear that is not enough to stop this deliberate sabotage. We are working with the police to treat this as a crime not an accident. We are securing the site with more physical reinforcement and security monitoring. And we anticipate that our backup link will be online in 2 weeks or less... read more
Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail.
Business response:
Hi Dolly, We are so sorry to hear that you have been affected by multiple outages in your area. A site of ours has been vandalized three times causing the outages. While we have made significant strides to add a redundant service link, it is clear that is not enough to stop this deliberate sabotage. We are working with the police to treat this as a crime not an accident. We are securing the site with more physical reinforcement and security monitoring. And we anticipate that our backup link will be online in 2 weeks or less... read more
Had Sail internet installed 2 months ago, and overall, I'm happy with it. The two best things of Sail are: 1. Fast upload and download for a good price. 2. Great customer service. First the installation: Jeff is the technician that came to our house to install the dish and the modem. He went above and beyond to get things working, spending 3h to do the install because our house had been surveyed over a year ago and since then trees and buildings blocked the line of sight. But he tested a bunch of location on the roof and the... read more
Business response:
Thank you for being a Sail customer and sharing your experience!
Had Sail internet installed 2 months ago, and overall, I'm happy with it. The two best things of Sail are: 1. Fast upload and download for a good price. 2. Great customer service. First the installation: Jeff is the technician that came to our house to install the dish and the modem. He went above and beyond to get things working, spending 3h to do the install because our house had been surveyed over a year ago and since then trees and buildings blocked the line of sight. But he tested a bunch of location on the roof and the... read more
Business response:
Thank you for being a Sail customer and sharing your experience!
I have Sail Internet for a few days now, and I'm happy with their service so far. I'm especially impressed with Jeff, the technician who set up my WiFi. He not only did a very professional, neat and clean job, but is also very patient and courteous, and answered all my questions in such a way that this senior can understand. Thank you Jeff, and thank you Sail Internet! Keep up the good work, guys! Ben Ngan
Business response:
Thanks Ben! We are glad to have you as a Sail customer!
I have Sail Internet for a few days now, and I'm happy with their service so far. I'm especially impressed with Jeff, the technician who set up my WiFi. He not only did a very professional, neat and clean job, but is also very patient and courteous, and answered all my questions in such a way that this senior can understand. Thank you Jeff, and thank you Sail Internet! Keep up the good work, guys! Ben Ngan
Business response:
Thanks Ben! We are glad to have you as a Sail customer!
I have been a Sail customer for the last couple of years - first in a condo in Santa Clara and then in Fremont since last year. When I moved to single family house I was promised 100Mbps download and I have been consistently getting close to this speed. Recently I had some issues where the internet would disconnect for couple of minutes and it would come back by itself. Before I could reach out to customer support, Rodrigo from Sail reached out to let me know that they have a new relay in Fremont and can re-align my antenna... read more
Business response:
Thanks Abhishek! Your referrals are our greatest compliment. Don't forget to check out our referral program where you can earn service credit: https://sailinternet.com/referral
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.