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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Sail Internet has been a hit/miss for us in the Mission SJ, Fremont area. They started well last year with 200/150MB speeds. But this year has been horrendous. Speeds drop to 30-50MBs during the day time. Have reported multiple times and always get a courteous reply they are working on it and may add more capacity to this area in future. Will observe for few more months and if things don't improve will have to move reluctantly to the Comcast or ATT.
I've had Sail Internet for about a year now, and am motivated to write a review because of the excellent customer service. My Internet was intermittently dropping down to the teens, wreaking havoc with some of my meetings. I filled out the online service form and they responded by email within minutes. I tried their suggestions, which didn't work, and was about to try some other things when they called. The support representative spent over a half hour on the phone while we tried different things and found out the problem (m... read more
I've had Sail Internet for about a year now, and am motivated to write a review because of the excellent customer service. My Internet was intermittently dropping down to the teens, wreaking havoc with some of my meetings. I filled out the online service form and they responded by email within minutes. I tried their suggestions, which didn't work, and was about to try some other things when they called. The support representative spent over a half hour on the phone while we tried different things and found out the problem (m... read more
Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA
Business response:
Hello Jed, Thank you for reaching out. I've taken a look at your connection, and I am seeing a strong signal to your radio. You should be receiving speeds greater than 100Mbps. We don't throttle our services. We try to deliver the fastest speeds possible on a "best-effort" basis up to 200 Mbps download/ 100Mbps upload and are not guaranteed, but we aim to deliver at least 100 Mbps download and 50 Mbps upload. Best, Phillip
Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA
Business response:
Hello Jed, Thank you for reaching out. I've taken a look at your connection, and I am seeing a strong signal to your radio. You should be receiving speeds greater than 100Mbps. We don't throttle our services. We try to deliver the fastest speeds possible on a "best-effort" basis up to 200 Mbps download/ 100Mbps upload and are not guaranteed, but we aim to deliver at least 100 Mbps download and 50 Mbps upload. Best, Phillip
I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough.
Business response:
Thanks, Alex! Let us know if you ever have any issues!
I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough.
Business response:
Thanks, Alex! Let us know if you ever have any issues!
Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail.
Business response:
Hi Dolly, We are so sorry to hear that you have been affected by multiple outages in your area. A site of ours has been vandalized three times causing the outages. While we have made significant strides to add a redundant service link, it is clear that is not enough to stop this deliberate sabotage. We are working with the police to treat this as a crime not an accident. We are securing the site with more physical reinforcement and security monitoring. And we anticipate that our backup link will be online in 2 weeks or less... read more
Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail.
Business response:
Hi Dolly, We are so sorry to hear that you have been affected by multiple outages in your area. A site of ours has been vandalized three times causing the outages. While we have made significant strides to add a redundant service link, it is clear that is not enough to stop this deliberate sabotage. We are working with the police to treat this as a crime not an accident. We are securing the site with more physical reinforcement and security monitoring. And we anticipate that our backup link will be online in 2 weeks or less... read more
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 1,008 reviews.
When is Sail Internet open?
Sail Internet is closed now. It will open at 8:00 a.m.