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Sail Internet

4.6

About this business

About Sail Internet delivers fiber-fast internet to homes and businesses in the greater San Francisco Bay area. Sail’s speeds exceed most ISPs’ basic packages while offering competitive pricing. Founded in 2015 by experts and innovators from the internet access industry, Sail Internet is led by Kevin Fisher, PhD, Stanford University, former Engineering VP at 2Wire and Ikanos and George Ginis, PhD, Stanford University, former Engineering and Marketing VP at ASSIA. 

Location details

305 Laurelwood Road, Santa Clara, CA, 95054, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 10:00 p.m.
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 10:00 p.m.
4.6798 reviews
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Jed C.'s profile image
Jed C. 
rating
4 years ago

Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA 

Jed C.'s profile image
Jed C. 
rating
4 years ago

Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA 

Alex S.'s profile image
Alex S. 
rating
4 years ago

I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough. 

Alex S.'s profile image
Alex S. 
rating
4 years ago

I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough. 

Dolly H.'s profile image
Dolly H. 
rating
4 years ago

Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail. 

Dolly H.'s profile image
Dolly H. 
rating
4 years ago

Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail. 

Gaspard V.'s profile image
Gaspard V. 
rating
4 years ago

Had Sail internet installed 2 months ago, and overall, I'm happy with it. The two best things of Sail are: 1. Fast upload and download for a good price. 2. Great customer service. First the installation: Jeff is the technician that came to our house to install the dish and the modem. He went above and beyond to get things working, spending 3h to do the install because our house had been surveyed over a year ago and since then trees and buildings blocked the line of sight. But he tested a bunch of location on the roof and the... read more

Gaspard V.'s profile image
Gaspard V. 
rating
4 years ago

Had Sail internet installed 2 months ago, and overall, I'm happy with it. The two best things of Sail are: 1. Fast upload and download for a good price. 2. Great customer service. First the installation: Jeff is the technician that came to our house to install the dish and the modem. He went above and beyond to get things working, spending 3h to do the install because our house had been surveyed over a year ago and since then trees and buildings blocked the line of sight. But he tested a bunch of location on the roof and the... read more

Ben N.'s profile image
Ben N. 
rating
4 years ago

I have Sail Internet for a few days now, and I'm happy with their service so far. I'm especially impressed with Jeff, the technician who set up my WiFi. He not only did a very professional, neat and clean job, but is also very patient and courteous, and answered all my questions in such a way that this senior can understand. Thank you Jeff, and thank you Sail Internet! Keep up the good work, guys! Ben Ngan 

Frequently asked questions about Sail Internet

How is Sail Internet rated?

Sail Internet has a 4.6 star rating with 798 reviews. 

When is Sail Internet open?

Sail Internet is open now. It will close at 10:00 p.m.