Sail Internet

Mirchi S. 

on Yelp

4 years ago

Sail Internet has been a hit/miss for us in the Mission SJ, Fremont area. They started well last year with 200/150MB speeds. But this year has been horrendous. Speeds drop to 30-50MBs during the day time. Have reported multiple times and always get a courteous reply they are working on it and may add more capacity to this area in future. Will observe for few more months and if things don't improve will have to move reluctantly to the Comcast or ATT. 

Mirchi S. 

on Yelp

4 years ago

Sail Internet has been a hit/miss for us in the Mission SJ, Fremont area. They started well last year with 200/150MB speeds. But this year has been horrendous. Speeds drop to 30-50MBs during the day time. Have reported multiple times and always get a courteous reply they are working on it and may add more capacity to this area in future. Will observe for few more months and if things don't improve will have to move reluctantly to the Comcast or ATT. 

Drew M. 

on Yelp

4 years ago

I've had Sail Internet for about a year now, and am motivated to write a review because of the excellent customer service. My Internet was intermittently dropping down to the teens, wreaking havoc with some of my meetings. I filled out the online service form and they responded by email within minutes. I tried their suggestions, which didn't work, and was about to try some other things when they called. The support representative spent over a half hour on the phone while we tried different things and found out the problem (m... read more

Drew M. 

on Yelp

4 years ago

I've had Sail Internet for about a year now, and am motivated to write a review because of the excellent customer service. My Internet was intermittently dropping down to the teens, wreaking havoc with some of my meetings. I filled out the online service form and they responded by email within minutes. I tried their suggestions, which didn't work, and was about to try some other things when they called. The support representative spent over a half hour on the phone while we tried different things and found out the problem (m... read more

Jed C. 

on Yelp

4 years ago

Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA 

Jed C. 

on Yelp

4 years ago

Just installed my sail today. The service guy is very professional and came on time. The test speed was close to 200mb/100mb at the beginning. But it drops to 100~150mb/50~70mb later. Not as fast as the owner mention in Yelp (300/200mb.) Not very stable speed. Drops under 50mb sometimes. Continue test.... see what will happen during different weather. Location: Milpitas, CA 

Alex S. 

on Yelp

4 years ago

I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough. 

Alex S. 

on Yelp

4 years ago

I've been with Sail since last October. There has only been one outage in a 1/2 year. I get speeds of close to 700 mbps for $55. The bill is that simple: beginning and ending dates for the month I'm billed and $55. No BS like Comcast and AT&T. Also, it is nice to support local ownership. Great customer service, I can't recommend them enough. 

Dolly H. 

on Yelp

4 years ago

Responded quickly and gave us a service credit. I will continue to use Sail internet knowing they are taking security seriously. Thank you Sail.