San Jose Behavioral Health

Delilah V. 

on Yelp

4 months ago

Santa Clara Kaiser Behavioral Health crisis center sent my trans partner out to this facility under the PROMISE it was trans friendly. They've done nothing but deadname and misgender her, they put "Male" on her wristband when her legal gender is female and it said Female under kaiser's system. They've done nothing for her therapy wise but put an ankle monitor on her and threatened her with police. They took her clothes and notebooks she was even allowed in the crisis center. It's absolutely ridiculous, Kaiser Santa Clara Beh... read more

Martin O. 

on Yelp

5 months ago

In my 5 days meeting patients here, I witnessed these things: Patients are often denied water, food, cups, toilets, meds, masks. Dirty bathrooms only get cleaned once a week. Patients are lucky to get shoes that fit, sweatshirts or sweatpants. Most wear paper scrubs. No windows, and only 40 minutes of outside time per week. A sober patient was hallucinating on the floor for one hour and no staff offered help. Some patients never leave bed, and are ordered back to bed when they get up. It is normal to have a day pass ... read more

Daniel M. 

on Yelp

5 months ago

This place was a total nightmare. The staff lied constantly, the other patients were confrontational and at times violent. My entire experience was filled with chaos. My mental health sank during my weeklong stay. There was no therapy or treatment of any kind. Some of the staff were nice and caring but most were cold and indifferent 

Aaron H. 

on Yelp

5 months ago

this place sucks, If you need help... look elsewhere. The place is generally dirty, you practically get napkins and tissue paper for a pillow and blanket. And actually getting discarded is a nightmare. Some people I was in there with have been there for months and didn't even change clothes. 

Johanna S. 

on Yelp

9 months ago

I'm giving it 2 stars only because of the nurses and BHAs, most of the ones I encountered were nice. However! There was no real care, just put on meds and pretty much left to my own devices. Once a day, early morning, the "doctor" would come in basically yelling "good morning!" and then asked a few questions and that was it; no therapy whatsoever. I was in the Tahoe unit (a higher level of care supposedly, but actually it's for patients with more severe mental health issues), an all female unit, at first, where there is noth... read more

Laura C. 

on Yelp

10 months ago

Working at San Jose Behavioral Health is not for the faint of heart. To be honest, you'd have to be completely out of your mind to tolerate the conditions here. Patient Care: The quality of care is extremely poor. Patients often complain about foul odors, including sewer smells, which reflects a lack of basic facility maintenance. Staffing & Qualifications: There is a chronic shortage of employees, and many staff members are placed in roles for which they are not qualified. California regulations for proper treatment are r... read more

Ruthie P. 

on Yelp

10 months ago

I spent the most degrading and humiliating week of my life at the San Jose Behavioral Health "Hospital." On arrival my clothes were taken from me down to and including my underwear, a violation of the Lanterman-Petris-Short Act. Then some pervert arrived to inspect my naked self. I spent a week wearing paper pajamas. The regimentation and lack of privacy was what one would expect from a place where people are held involuntarily: ankle monitors to track every movement, body checks every 15 minutes, name checks at every acti... read more

Sharlene L. 

on Yelp

10 months ago

If you have options, avoid this place. The sad reality is that many patients don't have options. If you find yourself in this position, like my family, be prepared for a serious lack of transparency and communication. Additionally, if your period of care starts over the weekend, don't expect the patient to receive anything but the bare minimum of care, and by that I mean a place to sleep and food that the patient will need to request themselves, until Monday. My loved one was not even given an orientation or their prescribe... read more

Charlene R. 

on Yelp

a year ago

Half a star. Really, this is just a private equity prison run for profit not for patients. No one can reach any staff by telephone. No social workers, no qualified doctors that have graduated from a US medical school. Avoid at all costs. No one inquires about medication history. Kaiser uses this because it is the cheapest option they can find in the SF Bay area.