SecurCare Self Storage

Patrick S 

on BBB

a year ago

I was very disappointed in my experience with public storage on 7410 ********.The sales assoicate gave me incorrect information about the unit which made it unusable for me and even though it was before my move in date I was not given a full refund. In addition it was not a nice environment. Their lot was full of broken down vehicles and trailers and was a hangout for homeless. 

Jim C 

on BBB

a year ago

Rented a unit. Prices were similar to competitors, so not a short term deal etc. Finished moving in and within 3 months they jacked up the monthly rental over 50%!! i.e. went from 116 to over 180.Customer service was useless. 

Michel D. 

on BBB

a year ago

If zero stars were an option, that is what I would have selected. I went online to find a unit and selected a 5x5 unit for $91/month. I made sure it did NOT say "locker" because I knew that's not what we wanted. After entering all the information, it would let me proceed with the payment. I called, and the *** said the price went up. I said How is that possible because the selected hold that unit and was in the process of completing the application. I was told I could go to the location with my reservation which I did and I ... read more

Doug S 

on BBB

a year ago

The 680 Hegenberger location did not honor the 50% discount advertised. Further, on-site staff was unwilling to explain why the discount could not be applied. Instead of taking a few minutes to describe terms of storage unit, they resort to bullying and inflating circumstances to justify the need to immediately sign a storage agreement. The behaviors and decisions are not consistent with info provided by customer service. And the disconnect was attributed to the "Distrcit Manager" **** who was never available to untangled th... read more

Kathy S 

on BBB

a year ago

I as well, will leave a negative review based on the way they price units. The rents are raised 3-6 mo and all they have to give is 30 days notice. They run online specials all the time but they only apply to new customers, Customers that are existing, can not benefit. They only see rent increases after increases. And for a NEW CUSTOMER, that signs up one day online @$156 to take possession two days later , when pricing is $105 and asks onsite mgr for adjustment - can't do , reaches out to online chat- 3x - since no one can ... read more

James K 

on BBB

a year ago

(Chance Rd. ******** location) TERRIBLE COMPANY, extremely deceptive billing practices. when confronted about it, they made promises to reverse the charges but refused to put it in writing. Truly wish the worst on scam companies like this. Ive been waiting on a call back from the super busy manager for 2 weeks now. 

Gertrudes F. 

on BBB

a year ago

After Labor Day. I contacted public storage to let them know that I found my place to live and was approved to move in and now ready to take out both of my 2 storage units. Upon speaking to the manager *****. I was told that it doesnt really matter they still charge full month of September! I told him thats illegal to charge me a full month if I am taking it out by the 6th of September. He said well I agreed to their contract. I told ***** I have been using public storage throughout my life I have never heard being charged f... read more

Nolen N 

on BBB

a year ago

DO NOT RENT FROM HERE, THEY WILL NOT HELP YOU! A couple weeks after moving into my unit, a large box truck was parked in a parking spot it was way oversized for directly outside my unit that severely limited my access. I wanted to store a motorcycle in my unit that I now do not have enough room to maneuver in due to the large truck and the fire hydrant its parked next to. I spoke to the staff on site at the facility and sent emails to public storage customer support with photos. I have seen no response or action in a month n... read more

Dorothy R 

on BBB

a year ago

I do not recommend PUBLIC STORAGE to anyone. My rent was raised from $50 to $163 over a 5 year period. The management is rude. The day a removed my belongings from storage, I hired someone to haul off the trash but he wasnt able to come until the next day. Approximately two hours had passed and I got a phone call telling me to get the trash removed or I would be charged up to $500 for PS to haul it off. No trash dumpster is available on site. I informed them I am 78 years old and doing the best I can.