SecurCare Self Storage

Jeffrey P 

on BBB

a year ago

******** customer service. Called and asked to speak to the property manager and was told the person i was talking to was the property manager. When i brought up the concern that i spoke with public storage support last week on the gate not recognizing my number when i text it "open" from my authorized number it was giving me a response that my number was not recognized. I was then transferred to another employee that then said he was the property manager and that the "open" text sign was only for people if they get locked i... read more

kris s 

on BBB

a year ago

DO NOT USE THEM. I have been trying to cancel for a month. Left voicemails nonstop. They finally called back conveniently on November 3rd telling me I have to pay for another month. They tripled my rate on a random day, no communication. 

myron m 

on BBB

a year ago

The price is higher than quoted now charging late fees due to payment. But I paid payment on time. 

Jason G 

on BBB

a year ago

Undisputed most predatory rate increases I've ever experienced. They give you a good rate moving in then once you're in they increase rates every 3 months. 44% increase in 6 months for a freaking parking spot; started @ $140; now $202 in 6 short months. 

Eric B 

on BBB

a year ago

Opened a public storage account June of 2024 at ****** now I'm paying close to ****** higher then any other renter in this facility . 

Kelly D 

on BBB

a year ago

I have been treated horribly here. I believe i have been discriminated against because of my race. I left a complaint stating "I felt like the 2 employees here were trying to steal my belongings. Due to the fact that they were constantly cutting my locks and putting on locks that i had no key to. I think I was late twice but I have had maybe 5 locks...? Well my unit was broken into ( although the lock was not cut or anything) just my items taken. Then I was told they have no cameras in my area. This is unacceptable and I don... read more

Jason S 

on BBB

a year ago

On the auction and rental side, they are very shady and or have very suspicious managers. Multiple facilities throughout ********, *************** and ******** (areas I was stationed in the service) have had obvious staged units- people dont pay over 300 a month on empty boxes ( one example in may 2025) A facility in ****** had a auction unit I was following for some time show back up, and then again within a month ( unusual according to their terms I found out) to find after 2 grand in bids, EVERY BOX WAS EMPTY? Yes I had a... read more

Paige M 

on BBB

a year ago

Hi, this isnt specific to this location as they personally didnt do anything wrong. I called to set up a storage unit while I was moving on August 10th, 2025. It wasnt location specific but they put in the wrong email address. I called and she said I had to do it in person to get it fixed. Every time Ive been there, nobody has been in the office to get it fixed. I cannot access my online account and its frustrating. Because of this, I have no online access to manage my unit, make changes, or view my receipts or renting detai... read more

alfonso C 

on BBB

a year ago

I emptied the warehouse to put away different materials and went to get the material to put in, and surprisingly, I found my account closed. The pad screen no longer recognizes the access code. I called for information, and the answer was this:It's contractual. If the manager sees a storage unit without locks, the contract is ************* warning of closure, a phone call, a text, nothing?Now they left me on the road with my van full of stuff, and I have to go around looking for another storage unit to rent.The month was pai... read more