SecurCare Self Storage

Suzi B. 

on BBB

8 months ago

********************************** Storage... I would leave ZERO stars. Had this unit since August 4, 2025. Told them I was moving out Feb 6. I had it in writing rent was due on the 1st of each month and they would give me 6 days grace, .. so that would be Feb 6. I moved my stuff out on the 6th as planned but still had to pay $136 for the month ahead....even tho my stuff wasnt there! They ripped me off so bad. I have made 2 complaints and it falls on deaf and dumb ears. THEY ****... 

Rachel G 

on BBB

8 months ago

This is for the ***************************************. Formal Complaint Pricing Practices and Transparency Concerns Re: Potential Violations of the **************************** Act (Va. Code ******** et seq.)To Whom It May Concern,I am submitting this complaint regarding pricing practices associated with my rental unit at Public Storage, which raise concerns under the **************************** Act (VCPA), Va. Code ******** et seq.While my contract states that rates may increase with 30 days notice, the issue is not simp... read more

Dee Dee K 

on BBB

8 months ago

****** giving them debit/credit card info. I made a payment for a friend and was specific that my card was NOT to be kept on file. It was for one time use only. I have called multiple times to request reversal. The physical location doesn't even answer the phone and the representatives at the general phone number refuse to even discuss with me and hung up on me. I have had to report current unauthorized charges to my Bank as fraud. Worst customer service ever. 

Jackie R 

on BBB

8 months ago

I have a complaint why in God's name can THEY increase a unit's rental price 50$ without so much as a phone call text or email? On a low fixed income n do not drive I'm trapped at a loss.... n calling up? u get those working in another ************** cannot do a thing claiming we are in a VERY HIGH POPULARITY SO 50$ IS WHAT YOU DO? SHAMEFUL! No one offered a solution maybs=e a small credit offer to help me downsize....nothing! 

Richard S 

on BBB

8 months ago

My rate has increased from 157 to 228 with no explanation. The unit was inaccessible 3 days after the storm and no one is answering phones. Cannot understand why BBB is giving them an A+ rating with countless negative reviews. 

cindy e 

on BBB

8 months ago

I JUST RECEIVED A NEW STATEMENT, AND THE MONTHLY AMOUNT DUE JUMPED UP $51. IT WAS $147 AND JUMPED UP TO $198. NO WARNING. THE ************ COULDN'T DO ANYTHING ABOUT IT. THE AMOUNT IS DICTATED BY THE CORPORATE OFFICE, WHICH LOOKS TO BE LOCATED IN **********. I'M LOCATED IN ********. THIS BUSINESS TACTIC IS DIRTY. I THINK IT NEEDS TO BE LOOKED INTO BY THE *** 

Kimberly A 

on BBB

8 months ago

I recently rented a storage unit at the ************** location, unfortunately my experience left me feeling very unsafe and extremely disappointed.A few days after securing the unit, I moved my belongings in after dark. My unit is on the 3rd floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and... read more

Sabrina N 

on BBB

8 months ago

Dont use this company i had been going through alot hospitalized twice lost my home and had to use their service they raise their prices on a regular and when i could not afford their price increase they auctioned my life off to the highest bidder for *********************************************************** as if my items were still available to set up a payment arrangement to collect my things the unit had become infested with rodents they had droppings on everything. Every mile stone gone all i have are my memories and ... read more

Chris Y 

on BBB

9 months ago

The original runit rental price was the lowest price locally. I was happy until 3 months later, when they raised the price by $40. 6 months later, they raised it by another $50. This almost doubled the original price. They are still offering the original price of $119 to new customers.