SecurCare Self Storage

Sherise G 

on BBB

9 months ago

I rented a storage unit that got flooded during Hurricane ******. Ok fine, thats not my complaint. My complaint is after moving all my waterlogged belongings out I had an in-person inspection of the unit, and received an email receipt showing I have a zero balance owed and I was all moved out. Flash forward a couple months, a ding on my credit report shows up for $84 from public storage. I dispute it, ok fine, its a mixup. It was dropped. Now about a couple years later the same $84 from public storage is coming up on my cred... read more

Brian K 

on BBB

9 months ago

Horrible experience since day one, and I've only been renting a unit since October of 2025. First I wasn't able to access my unit even during "business hours", which delated my moving out of state, and forcing me to lose out on work and pay. This happened several times over the first two months. Communication with staff is a nightmare, as they don't actually work in the office during business hours, and the "24/7" phone number goes to... the office that isn't staffed. Now this month, after being a customer for only four mont... read more

gina p 

on BBB

9 months ago

They bought out a extra space storage facility we used for years and ever since then it has been billing issues and they dont care about gran fathering the benefits the previous company used to offer they just brought their mandatory rules when no one wanted to do business with them to begin with we found out they took over when their sign changed 

Noah J 

on BBB

9 months ago

Horrible company. Constantly raising prices ridiculously high. Only been with the company for about a year and they have raised the price almost 100$ more then what we originally agreed on and they will not work with you I have never once paid the price we agreed on because as soon as my discounted promotional rate ended they raid the price. Do not waste your money with this company and store your stuff with literally anybody else. If you already have your stuff here get it out asap horrible company with horrible practices 

Rebecca T 

on BBB

9 months ago

My experience with Public Storage has been overwhelmingly negative, and I feel compelled to warn others before they commit to renting here. The constant bill increases are frustrating enough, but the ongoing facility problems make the rising cost feel completely unjustified. The elevators are unreliable and down far too often, and the access code app fails more than half the time, making even basic entry a hassle.What pushed me over the edge was paying an additional $30 for 24-hour access, only to receive a threatening text ... read more

Tiffany P 

on BBB

9 months ago

This location is trying to over charge my partner after they specifically told him he wouldn't have too. He accidently put his stuff in the wrong unit and let the front desk know (******). ****** told him he would only have to pay a small fee to move it over to the new unit, which was not a big deal for us, but now they are attempting to charge him for the FIRST unit AND the second unit, and will not work with him to either cancel the first one or do what ****** said in the first place. *******- We spoke to you on the phone.... read more

Karla C 

on BBB

9 months ago

Buyer beware. I booked online for my first unit and after a few months, realized I needed one inside, which was cheaper based on the internet "special". I moved into the new unit with a new rate of $75. After only 3 months of being in my new unit, they increased my rate 38% to $104 per month. Ironically, if I book online for my exact unit, it is at the $75 price. When I called I was offered $96 per month because I am such a great customer. They scam you by having a contract that allows rate increases at any time on a monthly... read more

Patti O 

on BBB

9 months ago

Don't rent from Public Storage. They are scamming people. I originally paid $99 for a 1015 unit, my rent just increased aging to $632. They raise the rent , while advertising the same unit for much less and often more than once a year. They prey on you, most people don't have the resources to just move their stuff. They know most people can't afford to file legal action. The lawsuits in **********, do give me some hope. They will auction your unit off, often in 2 weeks of being late and charge ridiculous fees and penalties. ... read more

Jonathan Z 

on BBB

9 months ago

I spoke to sales, signed up over the phone and drove to the place within 20 minutes. I was denied entry because I didn't add 24 hr access to my account. The salesperson lied to me and said I could access it anytime at the price I signed up for. The company wanted me to pay more money, and I told them I'd like to cancel. I have not received a refund, and they even sent a claim to a collection agency.